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Anonymous
2018-07-10T18:04:13+00:00

Whenever I run both Wifi and Bluetooth at the same time, my wifi begins to run extremely slow, making it near impossible to watch YouTube in HD. As soon as I turn off my Bluetooth, my connect returns back to normal, allowing me to return to my fast-paced web surfing. Up until about two weeks ago, my computer ran both of them flawlessly at the same time. Any ideas on what to do? I'm running an HP Notebook HP 15-ay041wm.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-07-10T20:21:57+00:00

    There are some important updates released for this model, you should apply them to see if it helps:

    HP Notebook System BIOS Update (Intel Processors) June 2018

    https://ftp.hp.com/pub/softpaq/sp88501-89000/sp...

    Realtek RTL8xxx Series Wireless LAN Drivers June 2018

    https://ftp.hp.com/pub/softpaq/sp88501-89000/sp...

    Realtek RTL8xxx Series Bluetooth Drivers June 2018

    https://ftp.hp.com/pub/softpaq/sp88501-89000/sp...

    There are variant drivers for this model, so, if these aren't the ones you have installed, download the correct ones at:

    https://support.hp.com/us-en/drivers/selfservic...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2018-07-10T18:34:58+00:00

    Also, where would I change my Wifi frequency? I tried using this setting, but nothing changed. ![](https://learn-attachment.microsoft.com/api/attachments/7cd71318-957e-4b75-bb25-76d7b4602a09?platform=QnA

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  3. Anonymous
    2018-07-10T18:27:04+00:00

    I can try, but what would have caused this to be an issue? Everything was working fine before, so what changed?

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  4. DaveM121 891.9K Reputation points Independent Advisor
    2018-07-10T18:13:13+00:00

    Hi Xenon, this can happen when both your WiFi and Bluetooth are running at 2.4GHz

    Can you change your WiFi adapter to run on 802.11ac on the 5GHz band?

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  5. Anonymous
    2018-07-10T18:13:03+00:00

    Hi Xenon!

    Try this link https://superuser.com/questions/1312004/solve-w...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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