iot-hub does not list any devices, while the overview states "Devices:1"

KLid 1

After creating a Iot Device with the response : Device successfully created. The list of devices is still empty. On refresh of the list, an error displays : Query devices Unable to retrieve devices. I can create another device with a different name , but using the same I get an error. Not sure how i can fix this.

Sander van de Velde 28,956 Reputation points MVP

2021-02-22T10:32:03.273+00:00

Hello @KLid ,

there is a refresh button on the same page, is the device visible when you press it?

It seems to be a glitch on the Azure portal.

Please give some feedback while the issue occurs (see the icon in the upper right corner):

This helps the Azure portal team to make the experience even better.
KLid 1 Reputation point

2021-02-22T10:43:15.457+00:00

Hi @Sander van de Velde ,

Yes there is a refresh button , and when i press it the error occurs.
This shows the notification.
JÖRG STRIEBEL 1 Reputation point

2021-02-22T11:10:05.223+00:00

I am experiencing exactly the same issue at the moment. How can this problem be tackled?
Schavuit 6 Reputation points

2021-02-22T11:17:27.187+00:00

I too am getting this after creating a new iot device while trying to follow this tutorial: https://learn.microsoft.com/en-us/azure/media-services/live-video-analytics-edge/get-started-detect-motion-emit-events-quickstart
AshokPeddakotla-MSFT 27,801 Reputation points

2021-02-22T12:15:05.037+00:00

@KLid @JÖRG STRIEBEL We are sorry for the inconvenience caused. There are no issues at our end at the moment and I'm unable to reproduce this behaviour.
I just tried adding a new IoT Device and able to see it in the list.

@KLid You have mentioned, I can create another device with a different name , but using the same I get an error. You will not be able to use the same name if it is already used once.

If you still seeing the same error, i would suggest you clear your browser cookies, cache and history or try in-private mode and let us know if that solves your issue.
You can also log out and re-login to Azure Portal and see if there is any difference.
Sander van de Velde 28,956 Reputation points MVP

2021-02-22T18:10:19.573+00:00

The issue seems to be resolved.

I check both an IoT Hub in West Europe and East US, the list of devices is visible again.
KLid 1 Reputation point

2021-02-23T00:42:39.427+00:00

@AshokPeddakotla-MSFT

To clarify: if I create another device , it still does not show up in the list. The summary will show the correct device count of 2. I can not create with the same name, so the devices are created.
I just can't use them because they do not show in the device list.
Also the VSCode plugin ( for IOT Hub) displays an error when trying to list devices.

It stopped working after I followed this tutorial.
https://microsoftlearning.github.io/AZ-220-Microsoft-Azure-IoT-Developer/Instructions/Labs/LAB_AK_15-remotely-monitor-and-control-devices.html

I created the IOT-Hub and group , then ran the : lab15-setup.azcli
The script detected the Hub and group , then failed on creating the device.
I created the device manually , and the problem appeared.

I am using a Free account for testing and learning.

Also, when deleting the Iot Hub and creating a new one , the problem still remains.

@Sander van de Velde What did you do to fix it ?
Sander van de Velde 28,956 Reputation points MVP

2021-02-23T14:09:24.477+00:00

@AshokPeddakotla-MSFT

It seems to me it was a glitch in the Azure Portal. I just checked the device list and it still works for an existing IoT Hub in West Europe.

1 answer

AshokPeddakotla-MSFT 27,801 Reputation points

2021-02-24T11:46:56.627+00:00

@Sander van de Velde Thanks for the confirmation.
@KLid I understand that you are following the learning page and facing this issue. I tried following the tutorial and not observing such issues.

You have mentioned, Also, when deleting the Iot Hub and creating a new one , the problem still remains. did you try deleting entire resources? If not, please delete the resource group completely and start resource creation again and see if it helps.

@JÖRG STRIEBEL @Schavuit Are you still blocked? Could you share the region on which you have created the resources?
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Schavuit 6 Reputation points

2021-02-24T11:52:42.507+00:00

Hi Ashok,

The problem resolved itself later that day. The region was EU-West. I tried later in the afternoon and I was able to create and provision iot devices normally again.

KLid 1 Reputation point

2021-02-24T20:08:15.39+00:00

Hi, @AshokPeddakotla-MSFT @Sander van de Velde

Today the problem resolved itself for me as well. Also the EU-West region.

Thank you for your effort to help me !

AshokPeddakotla-MSFT 27,801 Reputation points

2021-02-25T06:35:31.353+00:00

@Schavuit Thanks for the confirmation

AshokPeddakotla-MSFT 27,801 Reputation points

2021-02-25T06:44:10.973+00:00

@KLid Glad to hear that your issue is resolved. As Sander mentioned, this could be transient failure.

Let us know if you need any further help.

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