12 C HID device

Question

Keep loosing my pointer, getting 12C Hid device driver problem not working

Answer 1

What is the exact make and model?

Open Start, type: system information

Hit Enter

Click System summary

Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro

Answer 2

My Device Manager has no Mice/Point Device.

CMD would not recognize the Cleanup prompts.

SFC didn't find any problems.

Thanks anyway, the problem comes and goes. A couple restarts usually brings the pointer back.

Answer 3

Thanks, Dell Inspiron13 7000 Series    Windows 10

Answer 4

Press Windows key + X

Click Device Manager

Expand Mice and other pointing devices.

Right click on the Mouse and click uninstall

Press Alt + F4

Press the Windows key + X

Press the letter U

Press the letter R

Restart in Normal mode and see if the mouse works.

It was an issue with the Synaptics drivers for my touchpad. I had to disable some Palm Check sensitivity, which I had read about a few days ago, but could not find the option.

OR

Press Windows key + X

Press the 'M' key

Press tab once

Use the down arround to select Mice and other pointing devices.

Press the right arrow to expand Mice and other pointing devices.

Use the down arrow again to select your HID-Compliant mouse

Press the right click menu key on your keyboard (usually located between the Alt and Control keys)

Select uninstall

Hit Enter

Press Alt + F4

Press the Windows key + X

Press the letter U

Press the letter R

Restart

Other things you can try.

Method 1: Run the Hardware and Devices troubleshooter. This troubleshooter finds and fixes common problems with devices on your computer.

Click Start.

Type Troubleshooting, and select Troubleshooting in the results.

In the new window, click Hardware and Sound.

In the list of options, click on Hardware and Devices.

Click Next and follow the on-screen instructions.

Method 2: Use the System File Checker tool to repair missing or corrupted system files. This allows users to scan for corruptions in Windows system files and restore corrupted files.

Open Start, type: CMD

Right click CMD

Click Run as administrator

Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Also run the System File Checker utility:

Open Start, type: CMD

Right click CMD

Click Run as administrator

At the Command Prompt, type: sfc/scannow

This will check for any integrity violations

Restart your system

Answer 5

Try using a diff mouse. If a laptop, add an external mouse. Open Device Manager and check the mouse listing for any problems. 

You should post your model computer when asking a question