Bluetooth device migration.

Question

Bluetooth device migration.

Anonymous

I recently purchased a Megacra sound bar (no drivers or updates available or needed). Connected immediately, now a few months later, doesn't work.

I currently have 2 other devices connected on Bluetooth... a Philips speaker and my Android phone. Soundbar will not migrate and initially is recognized as audio device, then displays as "other device" on Bluetooth settings device list. Went to Dell support and Intel, no help there.

Is there a solution beyond tinkering with device manager, drivers, re-installs, system restore, etc? I have tried all. I have a Dell Inspiron 5767, Win 10 build 1803, Intel bluetooth, Microsoft enumerator and LE enumerator. Soundbar pairs and connects with phone perfectly.

Any sane and rational suggestions/solutions appreciated.

***Moved from: Mobile Devices / Accessories / Speakers.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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1 answer

Answer 1

Hi FredOlson1,

Sounds like a Bluetooth driver conflict to me. Did you make any changes on your laptop prior to the issue? What is the build and version of your Windows 10? In the meantime, kindly follow the steps below:

Step 1: Lets remove the Megacra sound bar from your Bluetooth device list.

Select Start > Settings > Devices > Bluetooth & other devices.
Select the paired Bluetooth device that you want to remove > Remove device > Yes.

Restart your laptop.

Step 2: Download and install the latest Bluetooth driver directly from Dell support website.

Step 3: Pair again your Bluetooth device to your laptop. Kindly check for the device manual for the instructions.

You may also want to check this article for the list of troubleshooting steps to fix Bluetooth connection issues.

Kindly update us with the results.

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Bluetooth device migration.

1 answer