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Referenced memory error

Anonymous
2018-06-08T09:26:04+00:00

Hi all,

I have a problem with few PCs. They stop responding/are freezing. I did update all drivers and BIOS, reinstalled Windows and changed graphics card. Non of these work. I did uninstall NVIDIA Driver pack and after that it looks like Windows is crashing. I get error code Exception Processing Message 0x0000006 Parameters 0x7ff8db971b58and after while The instruction at 0x00007ff8dd47f3e1 referenced memory at 0x0000000013585658. The required data was not placed into memory because of I/O error status of 0x000000e

Does anyone know about what the Exception Processing Message 0x0000006 is?

I did check EventViewer and there is a continuous error Event ID: 10016 DistributedCOM.

What I also did:

run diagnostics

chkdsk

updated graphics drivers

disabled sleep

extended turning off hard disk (power settings)

disabled USB selective suspend setting (power settings)

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-06-11T14:54:52+00:00

    It crashed on one machine, but majority is freezing and not responding

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  2. Anonymous
    2018-06-11T14:53:56+00:00

    They are all Dell OptiPlex 7040

    It's running Windows 10 1709 (but updating to 1803 didn't resolve the issue)

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  3. Vijay A. Verma 104.9K Reputation points Volunteer Moderator
    2018-06-08T09:29:01+00:00

    Are you getting crashes also or only freezing and not responding?

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  4. Anonymous
    2018-06-08T09:28:30+00:00

    What is the make and model of the PCs?

    What version of windows are you running?

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