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Microsoft Solitaire Collection saved data not loading

Anonymous
2018-08-11T17:18:14+00:00

I have two computers that I play on. Both computers load my profile, and show my statistics as being the same, same number of deals, scores, cumulative scores. However, on one computer, if I open Klondike, my cumulative score is much lower than the other computer. It won't update to the current score, even though it shows in the stats for Klondike that my score is much higher. If I play a single deal of Klondike on that computer, it will save my score, and my cumulative score on the other computer will drop back down to the new score. What gives?

Moved from: Apps on Windows 10  / Other Windows apps  / Games

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-08-13T17:33:08+00:00

    Hi Hollywood3zx,

    Any Microsoft Solitaire Collection in-game concern is being handled Microsoft Casual Games Support. To get a better assistance with your concern, I highly suggest that you contact our Microsoft Casual Games Support. They are the one who can definitely assist with your concern. To do this, you may refer to the link below:

    Microsoft Casual Games Support

    Should you need further assistance, feel free to post anytime.

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