PC crashes randomly while idle

Question

I leave my pc on throughout the day since I use it sporadically. It's a custom built pc running:

Windows 10 Home Build 16299

Gigabyte Z97X-Gaming 3 mobo

Intel i7-4790k

nvidia GTX 980

16gb RAM

It has been crashing randomly since March 25. In total It has crashed 16 times. I have checked the event viewer but im not sure how to get to the bottom of the issue. this was the information from the latest crash. 

- <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

- <System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>6</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated SystemTime="2018-04-03T23:20:43.258174400Z" />

<EventRecordID>4795</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>DESKTOP-OBF6M0I</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData>

<Data Name="BugcheckCode">239</Data>

<Data Name="BugcheckParameter1">0xffff868318508080</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">0</Data>

<Data Name="PowerButtonTimestamp">0</Data>

<Data Name="BootAppStatus">0</Data>

<Data Name="Checkpoint">0</Data>

<Data Name="ConnectedStandbyInProgress">false</Data>

<Data Name="SystemSleepTransitionsToOn">0</Data>

<Data Name="CsEntryScenarioInstanceId">0</Data>

<Data Name="BugcheckInfoFromEFI">true</Data>

<Data Name="CheckpointStatus">0</Data>

</EventData>

</Event>

is there anyone that can help?

Answer 1

Shortly after my initial post several weeks ago I changed the outlet that my PC and most of its peripherals were plugged into. Oddly enough it seemed to fix the issue and my PC has not crashed since.  It must be a bad outlet that is varying the power it gives. I don't really know. 

I appreciate the responses though.

Answer 2

Hi Cole,

Blue Screens are in general caused by a bad driver

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Zip up the contents of that folder

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .

Answer 3

Hello,

I am Sumit, an Independent advisor and a Microsoft MVP here to help.

We need log files(called dump files) that tell us what lead to crash.

Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...

Please let us know if you need any assistance about posting dump files.

Answer 4

Hi Cole,

So here’s what we know about Event ID 41 - https://support.microsoft.com/en-us/help/202850...

And here is your build - https://support.microsoft.com/en-us/help/407329...

Because of compatibility issues with some versions of antivirus software, this update causes stop errors or abrupt reboots. Contact your antivirus (AV) vendor and follow their guidance.

What are you using for AV? Any updates available for it. I feel it’s just a guess and check deal (mainly because I can’t debug that event viewer info just by looking at it) - but it’s worth a shot

Let me know!

• C

Answer 5

It may help to look at the minidump files from the blue screen crashes.

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

http://windows.microsoft.com/en-ca/onedrive/sha...

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop.

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.