Hi Janine,
The availability of 3D accelerator depends on the graphics card that your system has. If the graphics card supports it, then that option is available. To verify the graphics card you have, please follow these steps:
- Right-click the Windows key and select Device Manager.
- Expand the Display adapters category.
- Please take note of the graphics card/s you have on the list.
To ensure that your graphics card is up-to-date, I suggest updating its driver. Please check out and follow the steps provided on this link: Update drivers in Windows 10.
Please update this thread on how it goes and kindly include the information regarding the graphics card found in Device Manager.
Looking forward to your reply.
Regards.