Need help with game crashed

Question

My games crash once in a while and I want find an answer to what is happening. Here are the events from the most recent from event viewer. 

Faulting application name: PathOfExile_x64Steam.exe, version: 0.0.0.0, time stamp: 0x5b18b5e2

Faulting module name: PathOfExile_x64Steam.exe, version: 0.0.0.0, time stamp: 0x5b18b5e2

Exception code: 0xc0000005

Fault offset: 0x0000000000aedc0f

Faulting process id: 0x3348

Faulting application start time: 0x01d3ff988d513f81

Faulting application path: D:\SteamLibrary\steamapps\common\Path of Exile\PathOfExile_x64Steam.exe

Faulting module path: D:\SteamLibrary\steamapps\common\Path of Exile\PathOfExile_x64Steam.exe

Report Id: 635a415b-1ba0-4484-a36f-dd88c3218de1

Faulting package full name: 

Faulting package-relative application ID: 

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 

{D63B10C5-BB46-4990-A94F-E40B9D520160}

 and APPID 

{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}

 to the user mc\mat SID (S-1-5-21-2635778978-3762374928-867407176-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 

{D63B10C5-BB46-4990-A94F-E40B9D520160}

 and APPID 

{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}

 to the user mc\mat SID (S-1-5-21-2635778978-3762374928-867407176-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

The last two events look same but show as separate events so I still pasted the last event. Thank you for anyone who takes their time on this.

PC specs

amd fx-8350

Radeon r9 290x black edition gpu

16bg ram

Windows 10

Answer 1

Hi draconiva,

Exception code 0xc0000005 can be caused by an access violation issue of your user account. I will need more information to isolate the possible cause of your issue. Please answer the following questions:

• When did the issue start?
• Have you installed the latest version of the game?
• Is the issue isolated to the program you mentioned in your post?
• What troubleshooting steps have you performed so far?
• Can you tell me the current OS Build of your Windows 10 system? Click the Start button, type About your PC, press Enter, and then scroll down to Windows specifications to find this information.

To determine if the exception code is caused by a software conflict, I recommend performing a clean boot. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you run a specific program in Windows 10. For the steps on how to perform a clean boot in Windows 10, please refer to this support article. For more information, you can watch our YouTube video.

NOTE: Please go to the section: Reset the computer to start normally after clean boot troubleshooting to boot the PC in normal startup after fixing the issue.

If the issue continues, I advise removing the program and reinstalling it again.

Please respond back with the information for further assistance.