Cannot enable Dir Sync

Question

Hi

it won't let me enable DirSync. I'm using the same in-cloud global admin account as before, and I'm using the Azure Active Directory Module for Windows Powershell console and I get the return I've pasted below.

PS C:\Windows\system32> Set-MsolDirSyncEnabled -EnableDirSync $True

Confirm
Continue with this operation?
[Y] Yes [N] No [S] Suspend [?] Help (default is "Y"): Y
Set-MsolDirSyncEnabled : You cannot turn off Active Directory synchronization.
At line:1 char:1

• Set-MsolDirSyncEnabled -EnableDirSync $True
• ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
• CategoryInfo : OperationStopped: (:) [Set-MsolDirSyncEnabled], MicrosoftOnlineException
• FullyQualifiedErrorId : Microsoft.Online.Administration.Automation.DirSyncStatusChangeNotAllowedException,Microsoft.Online.Administration.Automation.SetDirSyncEnabled

PS C:\Windows\system32> (Get-MSOLCompanyInformation).DirectorySynchronizationEnabled
False

PS C:\Windows\system32> MSOLCompanyInformation | select DirectorySynchronizationStatus

DirectorySynchronizationStatus

           PendingDisabled

I am waiting more than 72 hours to try re-enable.
Any ideas?

Piwat

Answer 1

Open a support case or call support directly: https://learn.microsoft.com/en-us/microsoft-365/admin/contact-support-for-business-products?&tabs=phone

Answer 2

Hi @FDS Support

As directory synchronization isn't activated or deactivated after 72 hrs, follow these steps, and then contact Microsoft Support:

Run below PowerShell cmdlets:

• Connect-MSOLService
• (Get-MSOLCompanyInformation).DirectorySynchronizationStatus

If the output is "PendingEnabled" or "PendingDisabled" after the expected enablement time period has passed, this is a known issue with Exchange Online.
Collect the following information from the Windows PowerShell connection:

• Context ID: To collect the context ID, type the following cmdlet, and then press Enter:
  (Get-MSOLCompanyInformation).objectID
• Service instance: To collect the service instance, type the following cmdlet, and then press Enter:
  (Get-MSOLCompanyInformation).AuthorizedServiceInstances

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