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Windows Update Problem

Anonymous
2018-06-13T01:21:04+00:00

Update for Microsoft Office 2016 (KB4022193) 32-Bit Edition fails with error 0x8024002d.

I have Office 365 Click to Run installed, so this is probably why it is failing.

My problem is that the failed update sits in Windows Update. It prompts me to retry and doesn't seem to look for other updates.

This is June 2018 patch Tuesday and colleagues have received new updates which I haven't received.

I have tried Windows update troubleshooter and running DISM to no effect.

Can I delete the KB4022193 update so it doesn't interfere with Windows update.

Windows 10 Version 1803 (OS Build 17134.81)

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Sumit D - IA 170.9K Reputation points Independent Advisor
2018-06-13T01:29:35+00:00

The first step would be to try resetting Windows updates using an automatic script. See:

http://www.yourwindowsguide.com/2015/12/windows...

Make sure you run the script as an administrator.

Please let us know if you need any assistance.

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2018-06-13T01:56:30+00:00

    Hi Sumit,

    The script you recommended cleaned up Windows Update and I was able to get new updates successfully.

    Thanks,

    John

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