Games no longer launch. Error code 0xc0000005

Question

Hello all.

I have been struggling with this issue for almost a year, and at one point gave up gaming for a few months on this computer before tackling the issue again.

At it's core, the issue is that 90% of games that I try to play crash before they launch. Games of this nature include:

• Spec Ops: The Line
• Sonic Generations
• Nier Automata

What's interesting is that some games launch and work perfectly. These include:

• Tomb Raider (2013 & 2015)
• NBA 2K16

I have performed the following troubleshooting steps:

1. Uninstalled/reinstalled the games with issues
2. Uninstalled/reinstalled Steam
3. Ran a repair on DirectX (from the redistributable folder in the game)
4. Uninstalled/reinstalled ALL Visual C++ Redistributable libraries on my computer (2005, 2008, 2012, 2015)
5. Ran sfc /scannow
6. Ran memtest and the Windows Memory Diagnostic tool
7. Reinstalled Windows 10 (at each installation attempt, I have installed only Steam and Sonic Generations. No additional software installed)

At this point, I gave up. It wasn't until later that I tried installing SteamOS, and all of the games that could run on that OS worked! I also installed Windows 7, and encountered no issues at all.

Recently I reinstalled Windows 10, hoping that my issue would be resolved finally in a recent update. This reinstall happened in July 2018. Games appeared to be working again! It wasn't until last week when I tried to play Spec Ops that I encountered this issue again, and I have not been able to resolve it since.

I am open to all suggestions, and will not shy away from any technical work. My previous job I worked as a desktop support technician, and I currently run a VM cluster at home for hobby purposes.

Here is a sample of the error I get when running Spec Ops:

Log Name:      Application

Source:        Application Error

Date:          2018-09-24 7:00:16 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      DESKTOP-IR69QRG

Description:

Faulting application name: SpecOpsTheLine.exe, version: 1.0.6890.0, time stamp: 0x50041f0c

Faulting module name: SpecOpsTheLine.exe, version: 1.0.6890.0, time stamp: 0x50041f0c

Exception code: 0xc0000005

Fault offset: 0x00606959

Faulting process id: 0x21c8

Faulting application start time: 0x01d4545a54dfd623

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\SpecOps_TheLine\Binaries\Win32\SpecOpsTheLine.exe

Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\SpecOps_TheLine\Binaries\Win32\SpecOpsTheLine.exe

Report Id: 1341c31c-3501-4bb8-87d9-a5a8abe116cf

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2018-09-24T23:00:16.491728800Z" />

<EventRecordID>79927</EventRecordID>

<Channel>Application</Channel>

<Computer>DESKTOP-IR69QRG</Computer>

<Security />

</System>

<EventData>

<Data>SpecOpsTheLine.exe</Data>

<Data>1.0.6890.0</Data>

<Data>50041f0c</Data>

<Data>SpecOpsTheLine.exe</Data>

<Data>1.0.6890.0</Data>

<Data>50041f0c</Data>

<Data>c0000005</Data>

<Data>00606959</Data>

<Data>21c8</Data>

<Data>01d4545a54dfd623</Data>

<Data>C:\Program Files (x86)\Steam\steamapps\common\SpecOps_TheLine\Binaries\Win32\SpecOpsTheLine.exe</Data>

<Data>C:\Program Files (x86)\Steam\steamapps\common\SpecOps_TheLine\Binaries\Win32\SpecOpsTheLine.exe</Data>

<Data>1341c31c-3501-4bb8-87d9-a5a8abe116cf</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>

A high level of my PC specs are:

CPU: Intel i5-6500

Motherboard: GA-H170N

RAM: Ripjaws V 16GB

Storage: Samsung 850 EVO M.2-2280

Video Card: Nvidia 1070

OS: Windows 10 (Build 17134.228)

I'm looking for any and all suggestions on how to resolve this issue, as it has been a thorn in my side for a long time. I have a suspicion since some games work, and others don't, that it might have to do with certian requirements these games have. If it's a C++ Redistributable, or DirectX version, not sure. Just throwing a thought out there.

Thank you to everyone in advance!

Answer 1

Hello Rogelio! Thanks a lot for the assistance. Here's a breakdown of the results from your link:

1. I have run a scan on Windows Defender, and it has not picked up and viruses
2. For the "repair registry" option, I have run the sfc /scannow command
3. I have disabled DEP, issue still persists
4. I did consider that there might be a RAM issue, but I have run memtest and the Windows Memory Diagnostic tool with no errors. Also all games work on Windows 7 and SteamOS, so I think if it were a RAM issue it would persist across Operating Systems.
5. I don't have Internet Explorer 6, as it's a Windows 10 machine. I have the latest updates installed.
6. I navigated to the registry key (AppInit_Dlls) and noticed it was actually empty. I set it to 1 and restarted. Unfortunately the issue still persists.

I skipped the troubleshooting for Microsoft Office, as the options did not apply to my situation.

Thanks again for your help! It's unfortunately still an issue. Please let me know if you have any other suggestions I can implement in order to resolve this.

Answer 2

Hi, 

My name is Rogelio. I am an Independent Advisor. Thanks for contacting our support.

Please review this step by step that can be of help:

http://www.eassos.com/how-to/fix-error-code-0xc...

Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.