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I can't install windows 10 update, error code 0xc190020e

Anonymous
2018-04-10T11:45:36+00:00

Hello, for some reason I cannot update my windows 10 to the most recent upgrade. It keeps saying something went wrong.  It needs to be updated by 10/04/2018 which is today but I can't do it. Please help.

Windows for home | Windows 10 | Windows update

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  1. Sumit 43,806 Reputation points Volunteer Moderator
    2018-04-10T13:34:54+00:00

    Hello,

    I am Sumit, an Independent advisor and a Microsoft MVP here to help.

    Regarding your issue, I would first suggest is to

    Try resetting Windows updates using an automatic script. See:

    http://www.yourwindowsguide.com/2015/12/windows...

    Make sure you run the script as an administrator.

    Please let us know if you need any assistance.

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  2. Anonymous
    2018-04-10T12:00:49+00:00

    Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.

    Open Start, type: CMD

    Right click CMD

    Click Run as administrator

    Type each of the following then hit Enter

    taskkill /f /fi "SERVICES eq wuauserv" (Do this multiple times)

    net stop cryptSvc

    net stop bits

    net stop msiserver

    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    rmdir C:\Windows\SoftwareDistribution\DataStore

    rmdir C:\Windows\SoftwareDistribution\Download

    When complete, hit Enter, then restart, then try updating again.

    If that does not work..

    1. Open Start, type: CMD

    Right click CMD

    Click Run as administrator

    Type each of the following then hit Enter

    Run these codes:

    Net Stop bits

    Net Stop wuauserv

    Net Stop appidsvc

    Net Stop cryptsvc

    Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak

    Ren %systemroot%\system32\catroot2 catroot2.bak

    Net Start bits

    Net Start wuauserv

    Net Start appidsvc

    Net Start cryptsvc

    After running these commands, check if your issue is fixed.

    Try this additional tips to see if they work:

    Troubleshoot Windows Update Problems in Windows 10 Using These Five Tips

    https://windows10.help/blogs/entry/23-troublesh...

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  3. Vijay A. Verma 104.9K Reputation points Volunteer Moderator
    2018-04-10T11:53:51+00:00

    Please do following to upgrade

    1. Right click on Windows Start > Windows Powershell (Admin)

    Type following (or copy and paste following) one by one and Enter

    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    Ren C:\Windows\System32\catroot2 Catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver

    1. Type following in Windows Start Search box and hit Enter %systemroot%\Logs\CBS > Rename CBS.Log to something else.

    If it doesn't allow you to rename - Type services in Windows Start Search box > Click Services > Scroll down to find the Windows Modules Installer service and double-click on it > Set its startup type to Manual > Reboot your computer

    Go to C:\Windows\Logs\CBS > Rename CBS.Log > Reboot your computer > Then go back into the Services App and set Windows Modules Installer Service back to Automatic Startup (Note CBS log files contain information about windows update, SFC etc)

    (Source - https://partnersupport.microsoft.com/en-us/par_...)

    1. You can go to https://www.microsoft.com/en-us/software-downlo...

    3.1 Click Update now to update to 1709 through Upgrade Assistant.

    OR

    3.2 You can download the latest Windows 10 package from this link (media creation tool) and follow the instructions there to upgrade. Use the very simple instructions given under Using this tool to upgrade this PC to Windows 10

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  4. Anonymous
    2018-04-10T11:53:38+00:00

    First try running the windows update troubleshooter.

    https://support.microsoft.com/en-gb/help/402732...

    If that doesn't work then reply with your make and model of PC and what version you are at.

    TO find out go to search and type winver.

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