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hi everyone,
I have a question that i need help with! Today when i was trying to open an application a little window popped up and stated this " The application has failed to start because its side by side configuration is in correct. Please see the application event log or use the command line sxstrace.exe tool for more detail." The program itself was just working just a few minutes or so before this happen. I dont know what Im looking for to fix this.
Help please!! :)
Thank you!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hi Danielle,
According to the Procare developers:
Close Procare
Right-click on the Procare shortcut and select 'Open file location'
In the resulting File Explorer Window, find and delete the Procare.exe xml configuration file (It has a size of 1KB).
Restart Procare and it should work fine . . .
I have another issue I wonder if you can help me with! When i log on to this program I am directed to another little that stated " No licensing servers were located on our network to use. Would you like to enter specific licensing server info now?" - when i click on yes , it brings me to another box to put the server address in. I can I find this information to log it in? As you can see I'm not very "illiterate" when it comes to computers :)
awesome ! It worked!!! I appreciate your help!!
Thank you!
I am currently using Windows 10, the program that i was trying to get into that i have had no problems since we downloaded it because in Dec 2017, is called Procare.
Hi Danielle, what is the name of the software you were using, when you got this error popup?
