Share via

Windows Reset Is Asking For Admin Password

Anonymous
2018-07-04T12:16:00+00:00

Hello,

I have a laptop where the internet stopped working (both WiFi and Ethernet). I went through the standard troubleshooting procedures I found on here and had no luck. My next step is to do a Windows reset on the laptop. I go into security settings and windows reset, however when I get to the blue screen and click on reset this PC, another screen comes up with the Admin username and asking for the password. I am logged into the administrator account on the computer with the administrator password, and that same password does not work at this screen. I have no other password that are for any other administrator accounts.

I have also tried to do a windows restore through an automatic restore point, but that also keeps failing.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-07-04T12:23:50+00:00

    Hi,

    Sorry for the inconvenience caused to you, Thank you so much for your valuable question please, I would suggest you to please see the below mentioned thread and see it if it helps. I am hopeful that your query will be resolved, If the issue persists kindly do let me know,waiting for your kind reply please. Please check the solution given by Jenith_James

    https://answers.microsoft.com/en-us/windows/for...

    Please let me know, if that helps and feel free to ask back any question.

    Kind Regards:

    Yasir

    Was this answer helpful?

    0 comments