Internet access

Question

Since the last Windows module update (Aug 28) I have had no access to the Internet. I found the computer frozen on the blue screen at 100% saying it would restart for me. I had to restart it manually after about 30 minutes. Since then Ethernet says no internet. There is no option to select wifi. There is no option for airplane mode showing. The only modification recently made was installing new Ram memory. I have  restarted the modem/ router and reset it. I have run the net work diagnostic tool. That tells me that the "The network Diagnostic Policy Service is not running". I have repaired that as an administrator with no change. The Qualcomm wifi adapter is disconnected. Local area connection *2 disconnected as is *4 also the Realtek PCIe GBE Family Controller is disconnected. I have wifi to my I pad. So not the modem/router

Answer 1

Thanks I got to the second step on trouble shooter xyz and found this.

Answer 2

Hi,

Can you restart the computer in "Safe Mode with Networking" and see if you can establish a wired connection.

Answer 3

I had already tried the Network Reset.  I trie it again...same result no change. Thank you for your time!!

Answer 4

Hi,

Sorry for the inconvenience caused to you, Thank you so much for your valuable question please, I really appreciate your troubleshooting efforts

If my understanding is right, I would suggest you to please see the below mentioned thread once please (if not tried before) and see it if it helps. I am hopeful that your query will be resolved, If the issue persists or if my understanding is different from your concern, kindly do let me know,waiting for your kind reply please. Please check the solution given by Clark Ari

https://answers.microsoft.com/en-us/windows/for...

Also for your kind assistance please

https://www.windowscentral.com/how-regain-inter...

http://troubleshooter.xyz/wiki/fix-no-internet-...

Note: These above two are non-Microsoft websites. The pages appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let me know, if that helps and feel free to ask back any question.

Kind Regards:

Yasir

Answer 5

Hello,

Try Network Reset:

https://www.kapilarya.com/how-to-reset-network-...

Let us know if this helps!

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.