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Getting code oxA00F424F

Anonymous
2018-06-14T15:10:13+00:00

Error comes up on camera - " photo cant be saved".  Updated windows and Asus drivers. Device Manager says Ok. Some say so soft reboot. Is this correct and how?

Windows for home | Windows 10 | Settings

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  1. Vijay A. Verma 104.9K Reputation points Volunteer Moderator
    2018-06-14T15:11:49+00:00

    Let's execute following steps for this problem. Please update me once done.

    1. Use the Hardware & Devices Troubleshooter

    Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down & Click Hardware & Devices > Click Run the Troubleshooter & follow on-screen directions > Restart the computer after troubleshooting is completed

    1. Press Ctrl + Shift + Esc to invoke Task Manager > Go to the “Processes” tab > See which programs are currently running in the background of the system and If you found an app that uses Camera, end that program
    2. Reset Camera app

    Right click on Windows Start > Apps & features > Scroll down and click Camera> Click Advanced options > Click Reset > Restart your computer

    Go to Microsoft Store > Click 3 horizontal dots on top right > Downloads and Updates > Check if there is any update for this app > If yes, update it.

    1. Uninstall and Reinstall Camera app

    A. Uninstall

    Right click on Windows Start > Click Windows Powershell (Admin) > Copy the below command and right click in Powershell to paste > Enter

    Get-AppxPackage Microsoft.WindowsCamera | Remove-AppxPackage

    B. Reinstall

    Right click on Windows Start > Click Windows Powershell (Admin) > Copy the below command and right click in Powershell to paste > Enter

    Get-AppxPackage -allusers Microsoft.WindowsCamera | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

    5.Refer to this Microsoft help and execute the following steps

    Check your antivirus software

    Check for an outdated webcam driver

    Roll back your webcam driver

    Uninstall your webcam driver and scan for hardware changes

    Help Link - https://support.microsoft.com/en-us/help/13753/...

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