Thank you Bill,
I tried #1 and 2, but that didn't fix it.
#3 The folders didn't exist.
#4 The SSU appears to be for Windows 10
#5 I'm not going to do that.
Windows Update Error KB2310138
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I keep getting updates for KB2310138, but none of them ever install. This has been happening for quite some time. How do I fix it?
This is what happens:
Install Failed: Error 80070005 then Try Again
Download Failed: 0% complete
Hide Update
I documented the error for about a week.
Date: Time: Definition:
08/12 13:36 1.273.1260.0
08/12 13:42 1.273.1259.0
08/13 11:15 1.273.1304.0
08/13 11:22 1.273.1301.0
08/13 11:31 1.273.1299.0
08/14 08:40 1.273.1336.0
08/14 08:55 1.273.1329.0
08/14 09:05 1.273.1328.0
08/14 09:20 1.273.1327.0
08/14 09:29 1.273.1326.0
08/14 09:36 1.273.1324.0
08/15 07:20 1.273.1388.0
08/15 07:56 1.273.1405.0
08/15 08:04 1.273.1401.0
08/15 08:10 1.273.1400.0
08/15 08:16 1.273.1397.0
08/15 08:20 1.273.1393.0
08/15 08:27 1.273.1388.0
08/16 18:22 1.273.1494.0
08/16 18:29 1.273.1490.0
08/16 18:39 1.273.1486.0
08/16 19:00 1.273.1482.0
08/16 19:08 1.273.1478.0
08/17 14:10 1.273.1545.0
08/18 09:00 1.273.1595.0
08/20 00:05 1.273.1668.0
08/20 00:27 1.273.1667.0
08/20 18:52 1.273.1710.0
08/20 19:02 1.273.1707.0
08/20 19:19 1.273.1704.0
08/20 19:24 1.273.1702.0
08/20 21:04 1.273.1699.0
08/20 21:21 1.273.1697.0
Windows for home | Previous Windows versions | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
6 answers
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Anonymous
2018-09-30T13:06:23+00:00 -
Anonymous
2018-09-30T07:26:01+00:00 See if this assists you.
What does this guided walk-through do?
This guided walk-through provides steps to fix problems with Windows Updates, such as taking a long time to scan, or error codes while installing updates.
Common error codes
The steps in this guided walk-through should help with all Windows Update errors and other issues. As an example, here are some commonly seen error codes: 0x80073712, 0x800705B4, 0x80004005, 0x8024402F, 0x80070002, 0x80070643, 0x80070003, 0x8024200B, 0x80070422, 0x80070020.
How does it work?
We’ll walk you through a series of troubleshooting steps to get your Windows up to date. Be sure to follow the steps in order.
- Run the network troubleshooter
- Run the Windows Update troubleshooter
- Rename software distribution backup folders
- Download the most recent Servicing Stack Update (SSU)
- Reset or reinstall Windows
Cheers.
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Anonymous
2018-09-30T06:49:39+00:00 I keep getting updates for KB2310138, but none of them ever install. This has been happening for quite some time. How do I fix it?
This is what happens:
Install Failed: Error 80070005 then Try Again
Download Failed: 0% complete
Hide Update
I documented the error for about a week.
Date: Time: Definition:
08/12 13:36 1.273.1260.0
08/12 13:42 1.273.1259.0
08/13 11:15 1.273.1304.0
08/13 11:22 1.273.1301.0
08/13 11:31 1.273.1299.0
08/14 08:40 1.273.1336.0
08/14 08:55 1.273.1329.0
08/14 09:05 1.273.1328.0
08/14 09:20 1.273.1327.0
08/14 09:29 1.273.1326.0
08/14 09:36 1.273.1324.0
08/15 07:20 1.273.1388.0
08/15 07:56 1.273.1405.0
08/15 08:04 1.273.1401.0
08/15 08:10 1.273.1400.0
08/15 08:16 1.273.1397.0
08/15 08:20 1.273.1393.0
08/15 08:27 1.273.1388.0
08/16 18:22 1.273.1494.0
08/16 18:29 1.273.1490.0
08/16 18:39 1.273.1486.0
08/16 19:00 1.273.1482.0
08/16 19:08 1.273.1478.0
08/17 14:10 1.273.1545.0
08/18 09:00 1.273.1595.0
08/20 00:05 1.273.1668.0
08/20 00:27 1.273.1667.0
08/20 18:52 1.273.1710.0
08/20 19:02 1.273.1707.0
08/20 19:19 1.273.1704.0
08/20 19:24 1.273.1702.0
08/20 21:04 1.273.1699.0
08/20 21:21 1.273.1697.0
Anybody?
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Anonymous
2018-10-01T03:26:21+00:00 Try updating from within MSE is a figure of speech.
Ignore the sarcasm from ElderN
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Anonymous
2018-10-01T03:17:56+00:00 Trying things are unlikely to help. Doing things is more likely to help.
Errors like 80070005 (those that end with 0005) are access denied, rights, permissions kinds of things.
For Windows Update the problem is usually a third party antivirus/antimalware application that is "protecting" your system from changes.
Sometimes booting the system in Safe Mode when the AV program should not be loaded will allow WU to complete - or you may be able to temporarily disable some of the protections in the AV.
Sometimes it may be necessary to temporarily uninstall the offending AV program, reboot, perform the updates, reinstall the offending AV.
Note that this problem is unheard of if you are running MSE (Microsoft Security Essentials).
Chances are very good that if you check the help/support pages of the third party AV they are going to have considerable discussions about how you might get WU working.
Surely you do have these folders:
Rename software distribution backup folders
But those folders are hidden and that little bit of instruction will not work even if you reveal the hidden folders (give it a shot) and the consequences of that which nobody seems to tell you about is that your Windows Update history will be wiped out (and perhaps some other consequences).
If your problem is just with MSE what happens if you just update definitions from within MSE - or you can also consider just uninstall/reinstall it?