can't install updates

Question

Hi,

i have a big problem with  updates in a laptop with windows 10  2015 LSTB. 

From two months the laptop can't install update with windows update or manually.   When i install the update it seems working well, but when i reboot the laptop the installation is very long and after  a quarter of hour failed every time...

I have tried to find a solution everywhere but i nothing resolve the problem.

Could you help me?

In windows update log i have  many row like this:  

1601/01/01 01:00:00.0000000 296   6412                  Unknown( 21): GUID=31bef47f-58f3-6973-dcd8-47c1c5539806 (No Format Information found).

Meanwhile in CBS.log  

00003e37 Warning - Overlap: Registry value collision found under key [ml:196{98},l:194{97}]"\REGISTRY\MACHINE\System\CurrentControlSet\Control\Cryptography\Configuration\Local\SSL\00010002" for value [l:18{9}]"Functions", REG_MULTI_SZ string [l:42{21}]"TLS_RSA_WITH_NULL_SHA" specified twice

Could you help me?

It's a laptop in production, so i can't not reinstall easily the S.O.

Thanks in advance,

BR

Marco

Answer 1

Hi, Macro,

the best way is to ask your organization's system administrator. LTSB edition cannot be used at home computers.

Answer 2

The first step would be to try resetting Windows updates using an automatic script. See:

http://www.yourwindowsguide.com/2015/12/windows...

Make sure you run the script as an administrator.

Please let us know if you need any assistance.

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 3

Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.

Open Start, type: CMD

Right click CMD

Click Run as administrator

Type each of the following then hit Enter

taskkill /f /fi "SERVICES eq wuauserv" (Do this multiple times)

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

rmdir C:\Windows\SoftwareDistribution\DataStore

rmdir C:\Windows\SoftwareDistribution\Download

When complete, hit Enter, then restart, then try updating again.

If that does not work..

1. Open Start, type: CMD

Right click CMD

Click Run as administrator

Type each of the following then hit Enter

Run these codes:

Net Stop bits

Net Stop wuauserv

Net Stop appidsvc

Net Stop cryptsvc

Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak

Ren %systemroot%\system32\catroot2 catroot2.bak

Net Start bits

Net Start wuauserv

Net Start appidsvc

Net Start cryptsvc

After running these commands, check if your issue is fixed.

Try this additional tips to see if they work:

Troubleshoot Windows Update Problems in Windows 10 Using These Five Tips

https://windows10.help/blogs/entry/23-troublesh...

Answer 4

Sounds like an update got corrupted. Lets run through some troubleshooting steps to see if we can resolve it.

Method 1: Run the Windows Update troubleshooter.

1. Type “Troubleshooting” in search box and press Enter.
2. Click on “View All” option on top left pane.
3. Select “Windows Update” from the list and follow the prompts for troubleshooting.

Method 2: Manually reset the Windows update components.

1. Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.
2. Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.

                       net stop wuauserv
   
   
   
                       net stop cryptSvc
   
   
   
                       net stop bits
   
   
   
                       net stop msiserver
   

3. Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.

                      ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
   
   
   
                      ren C:\Windows\System32\catroot2 Catroot2.old
   

4. Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the ENTER key after you type each command.

                    net start wuauserv
   
   
   
                    net start cryptSvc
   
   
   
                    net start bits
   
   
   
                    net start msiserver
   

5. Type Exit in the Command Prompt to close it and then restart the computer.
6. After restarting the computer, now retry to install Windows Updates.

Please let me know if that helps.