Windows Error Message... HELP!

Question

Lately, my desktop has begun running very slow, no matter what browser I use. After a while, everything freezes, and up pops the following message... The exception unknown software exception (0x8007000e) occurred in the application at location 0x00007FFE0873A388... What is this, and what can I do to fix it? Thanks in advance!

Answer 1

Well, its gonna reinstall Windows 10 then.

Answer 2

Press Control + Alt + Delete

Click Sign out

Hold down the shift key on your keyboard while clicking the Power button on the screen.

Continue to hold down the shift key while clicking Restart.

Continue to hold down the shift key until the Advanced Recovery Options menu appears.

Click Troubleshoot

Click Reset this PC

Click Advanced Options

Click Startup Settings

Click Restart

Press (4) to Enable Safe Mode

Wait while Windows 10 starts in safe mode.

Log in

Boot to the Windows 10 desktop

Press Windows key + X

Click Device Manager

Expand Display adapters

Right click the current display adapter

Click Properties

Click Driver tab

Click Rollback driver if the option is available

If not

Right click the current display adapter

Click Uninstall

Check the box that says, "Delete the driver software for this device.”

Exit Device Manager

Restart

Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

Answer 3

Whenever I go to Device Manager to update these drivers, the Device Manager constantly flashes..... why??

Answer 4

24-g020t

Windows 10 Home

Build: 17134.167

This is the OS pre-installed at time of purchase, plus any add-ons that were updated in the last year.

Answer 5

What is the exact make and model?

Open Start, type: system information

Hit Enter

Click System summary

Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro

It could suggest you need to update your chipset drivers and BIOS.

I recommend you update the most critical ones: BIOS, Chipset, Display Driver, Network adapters.

Here are some other things you can do in the mean time:

Open Start, type: CMD

Right click CMD

Click Run as administrator

Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Also run the System File Checker utility:

Open Start, type: CMD

Right click CMD

Click Run as administrator

At the Command Prompt, type: sfc/scannow

This will check for any integrity violations

Restart your system

Check your hard disk for any errors:

Click Start

Type: CMD, from the results, right click Command prompt

Click 'Run as Administrator'

At the Command Prompt, type: chkdsk /r /f

Hit Enter

When you restart your system, your computer will be scanned for errors and attempts will be made to correct them.