Regarding windows hello

Question

The windows hello feature is not available in my device though I have a fingerprint scanner and my bio metrics device driver has been updated. My laptop is Dell Latitude 7390.

Answer 1

It's not enough that you have a fingerprint scanner ... it has to be a fingerprint scanner that the manufacturer supports on Windows 10.

Likewise, it doesn't matter if your device driver is the most up-to-date device driver aavailable ... your device driver has to be compatible with Windows 10.

In your case, Dell knows the answer.

Answer 2

Thank you for the response.

I followed all the steps and yet I'm still having the same issue.  My laptop make is Dell - Latitude 7390.

Answer 3

Please try these -

1. Run Built-in & Guided Walk through Windows Update troubleshooter

Built-in : Type troubleshoot in Windows Start Search box > Click Troubleshoot > Click Windows update > Troubleshoot

Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

2 Use the Hardware & Devices Troubleshooter

Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down & Click Hardware & Devices > Click Run the Troubleshooter & follow on-screen directions > Restart the computer after troubleshooting is completed

3. Actions Related to Finger print reader

Windows Key+X > Device Manager > Expand Biometric Devices > Right Click on the entry below > Properties > Driver Tab >

A. Roll Back - If Roll back driver is enabled, roll it back

B. Uninstall - Uninstall Device and restart to reinstall it automatically

C. Update - Download the driver from computer manufacturer's website and reinstall (If you have problems, let me know know your computer's make and model)