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Bluetooth not working

Anonymous
2018-05-16T05:51:04+00:00

Hi

I have asus x550L with windows 10 installed. Suddenly my bluetooth has stopped working and I am not able to connect any device on it. I have checked the drivers, they are all updated. Troubleshoot says - Bluetooth is not available in this device. Please try using an external adapter to add bluetooth capability to this computer.

I dont understand what went wrong. Please help

Windows for home | Windows 10 | Devices and drivers

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  1. Vijay A. Verma 104.9K Reputation points Volunteer Moderator
    2018-05-16T06:11:42+00:00

    Please try following and check after each step

    1. Run Troubleshooters for Bluetooth and Hardware & Devices

    Type troubleshoot in Windows Starts Search box (Cortana) > Troubleshoot

    1.1 Click Bluetooth and run the troubleshooter

    1.2 Click Hardware & devices and run the troubleshooter

    1. Take actions related to Bluetooth driver

    Windows Key+X > Click Device Manager > Expand Bluetooth > Right click on entry below >

    A. Rollback the Driver

    Click Properties > Go to Driver tab > If there is rollback option, click it

    B. Uninstall the Driver

    Uninstall > Reboot the computer > The driver will be installed automatically when you restart

    C. Update the driver

    Click Update Driver Software > Click Browse my computer for driver software > Click Let my pick from a list of device drivers on my computer > Choose the driver > Click Next to update > If this does not work, select Search automatically for the updated driver in place of Browse my computer for driver software > Restart your computer

    D. Update driver from manufacturer's website

    Go to the website of the display adapter's manufacturer or computer's manufacturer > See if some driver is released for your model and OS > If yes, download that > In previous option, you click Update Driver Software, in place of this, click Uninstall > Install the downloaded driver > Restart your computer"

    1. Head to following Microsoft help on Bluetooth issue and execute the steps there

    https://support.microsoft.com/en-us/help/14169/...

    1. Restart Bluetooth Support Service

    Windows Key+R > Type services.msc > Enter > Once the Services window opens, locate Restart Bluetooth Support Service > right-click > Restart.

    After so, right-click on it again, choose Properties, then ensure startup type is on Automatic

    Do let me know if above don't work for you. If not, I will provide further troubleshooting steps to you to solve this problem.

    Source - https://answers.microsoft.com/en-us/windows/for...

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