SharePoint Access Rights not sticking

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SharePoint Access Rights not sticking

Carla Jordan 21

I have been adding "Direct Access" for teammates to pages in SharePoint and they are not showing up. They did receive the notification emails, but they are not listed in the users with access, even several hours later.

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Chelsea Wu 6,341 Moderator

Hi @Carla Jordan , thank you for posting in the Q&A forum.
Can you share the process you use to grant access to the users? And a few things I would like to confirm:

Can users access the page via the links from the notification emails? Do they get any error message while trying to access?
Did you share the page by creating a sharing link or by changing the unique permission of the page?
Are these users internal or external users?

If the users cannot access the page after being shared, I suggest you go through the sharing process again to see the result.
You can refer to the document here for how to share via sharing links: Share SharePoint files or folders.

Or by assigning unique/direct permission on the page as following:

Select the page in the library and then open the Details pane, click “Manage access”, then click “Advanced” on bottom of the panel so that you can enter the Permissions page.
Click “Stop Inheriting Permissions” and then click “Grant Permissions”.
Find the corresponding users in the people picker and then click “Share”.

Reference: Customize permissions for a SharePoint list or library.

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Carla Jordan 21 Reputation points

2021-02-23T02:31:27.72+00:00

I will have to troubleshoot with some users tomorrow, but here are my answers for now.

I shared the page by going to Manage Access, clicking the plus sign next to Direct access, then adding their name with Edit rights.

They are all internal users.

I have used this same process before with success, but now it doesn't seem to be working the same way.

If I click "Stop Inheriting Permissions" will the people who were allowed to edit the entire subsite lose their permissions?

Thanks for your help.
Chelsea Wu 6,341 Reputation points Moderator

2021-02-23T03:04:46.977+00:00

Please use Comment instead of Write an Answer section to post the reply unless when you provide a valid solution to the question. We will be converting this reply for you.

No. Clicking “Stop Inheriting Permissions” only breaks the inheritance with parent, which allows you to assign permissions on the on the current level without giving user access to the parent (top level site, for example). None of the existing permissions will lose as long as they are not removed manually.
Carla Jordan 21 Reputation points

2021-02-23T03:11:48.41+00:00

Ok, thank you! And sorry about misplacing my response.

I did try this with one page and the rights seemed to take.

Thank you again!
Chelsea Wu 6,341 Reputation points Moderator

2021-02-23T03:18:58.093+00:00

No problem. Glad it helps :)
Shauna Lacey 0 Reputation points

2023-04-06T18:29:12.5+00:00

I have a external user that I have granted access to a folder within a site the same way as directed above. The user gets an email telling him he now has access to the folder. When he clicks the link it takes him to a page that allows him to request permission. Then when the permission is approved he gets a link again telling him he can now access the items from the link. When he clicks the link it takes him back to the request permissions page. I have other external users that have been added through the same process that do not seem to be having the same issue. I did confirm he is logged in with the correct email.

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SharePoint Access Rights not sticking

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