i NEED HELP

Question

Okay so starting about the end of june I started having issues with my computer freezing up. Recently I looked at the event viewer and these are what I got:

Log Name:      Application

Source:        Application Error

Date:          9/10/2018 16:11:05

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      DESKTOP-EMB8QQ7

Description:

Faulting application name: mmc.exe, version: 10.0.17134.1, time stamp: 0x81b0c732

Faulting module name: KERNELBASE.dll, version: 10.0.17134.165, time stamp: 0xb0bb231d

Exception code: 0x00000000

Fault offset: 0x000000000003a388

Faulting process id: 0x29e4

Faulting application start time: 0x01d4494aa2ae382b

Faulting application path: C:\WINDOWS\system32\mmc.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: dad0d1c3-e9dd-4bfc-98f1-854e6124fb3e

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-09-10T21:11:05.085061500Z" />

    <EventRecordID>1901</EventRecordID>

    <Channel>Application</Channel>

    <Computer>DESKTOP-EMB8QQ7</Computer>

    <Security />

  </System>

  <EventData>

    <Data>mmc.exe</Data>

    <Data>10.0.17134.1</Data>

    <Data>81b0c732</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>10.0.17134.165</Data>

    <Data>b0bb231d</Data>

    <Data>00000000</Data>

    <Data>000000000003a388</Data>

    <Data>29e4</Data>

    <Data>01d4494aa2ae382b</Data>

    <Data>C:\WINDOWS\system32\mmc.exe</Data>

    <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>

    <Data>dad0d1c3-e9dd-4bfc-98f1-854e6124fb3e</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

Does anyoneone know what the problem is exactly?

Answer 1

most respectfully Pedro, I have worked as a product/technical support rep and as a network technician for a total of 3 years and never once in my life has a dism check ever helped me solve one problem. i am not sure why people suggest this step but presume it is so they can farm microsoft points and post on their linkedin that they are a forum contributer. it turns out that often the windows operating system is a total potato and also that a dism os check never does anything but waste an hour of someones life.

Answer 2

Hello,

Do a System File check and run DISM tool and post back the results in the next reply:

http://www.yourwindowsguide.com/2016/06/run-sys...

Disclaimer:

This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

Answer 3

Review the system with these steps:

Open Start, type: CMD

Right click CMD

Click Run as administrator

Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Also run the System File Checker utility:

Open Start, type: CMD

Right click CMD

Click Run as administrator

At the Command Prompt, type: sfc /SCANNOW

This will check for any integrity violations

Restart your system

Answer 4

RAM  is good with 32GB stable and working, ran chkdsk didn't pick anything up even ran a program to look for registry errors and none there. What I cant figure out is why there is an error in the kernel base, and only when im trying to run any games that require flash

-	EventData

			mmc.exe

			10.0.17134.1

			81b0c732

			KERNELBASE.dll

			10.0.17134.165

			b0bb231d

			00000000

			000000000003a388

			29e4

			01d4494aa2ae382b

			C:\WINDOWS\system32\mmc.exe

			C:\WINDOWS\System32\KERNELBASE.dll

			dad0d1c3-e9dd-4bfc-98f1-854e6124fb3e

Answer 5

Hi, JamesAnderson1879

Ok I'll give you some tips.

1.- Review the Ram Memory with

https://www.windowscentral.com/how-check-your-p...

https://www.memtest86.com/

2.- Check your SSD or HDD with (chkdsk)

https://technet.microsoft.com/en-us/library/ee8...

3.- Re-create the USB or DVD to install the Operating System, because sometimes it is damaged or corrupted.

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.