Password forgotten

Question

I have forgotten my password to unlock my nokia lumia 930 windows phone.Could you please help?

Answer 1

Great stuff glad we could help feel free to get back to the forum if you have any other problems rgds Roy

Answer 2

You can reset your phone by pressing and holding the volume down and the power buttons until it vibrates then release them and immediately press the volume up until you see a big exclamation mark then press volume up volume down power volume down in that order and it will restart that will bring your phone back to new out of the box state then just set it up again and pick a new password let us know how you get on or if you need more help rgds Roy Ps I use a 930 very good phones 👍

Answer 3

Thanks Roy. After re-reading I think you are correct.

If that is the case then his only option is to Hard Reset and re-enter his username and password OR set up a new account

Answer 4

I don't think he's taking about his email /Microsoft account password I think he means his 4digit unlock code jack at least that's the impression I got

Answer 5

Try this and see if it helps!!

ONLINE

If you forgot the password you use to sign in to services like Outlook.com, Skype, OneDrive, and Xbox Live you might need to reset it.

First, check to make sure that Caps Lock isn't on, because passwords are case-sensitive. If you're sure you're using the right password but still can't sign in, your account might be compromised.

To reset your password:

1.       Go to the Reset your password page..

2.       Choose the reason you need your password reset, then click Next.

3.       Enter the Microsoft account email address you're trying to recover.

4.       Enter the characters you see on the screen, then click Next.

5.       If you have security info on your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter the code on the next screen, you'll be able to make a new password.

Learn more about security info and security codes.

WINDOWS 10 PC

1. On the sign-in screen, type your Microsoft account name if it's not displayed. If there are multiple accounts on the PC, choose the one to reset.
2. Select I forgot my password below the password text box.3
3. On the Recover your account screen, type the characters displayed in the box below Enter the characters you see, then select Next
4. On the Verify your identity screen, choose to receive your security code either as a text or email message. If you choose text, type the last four digits of your phone number, and then select Send code. Learn more about security info and security codes.
5. When you get the code as a text or email message on a separate device, enter it and then select Next.6
6. On the Reset your password screen, create a new password, and then select Next. This sets your new password. Select Next again to return to the sign-in screen.
7. Sign in with your new Microsoft account password.

Get more help signing in to your Microsoft account