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Nokia 930 charging issues

Anonymous
2018-04-29T13:00:21+00:00

I have a Nokia Lumia 930.  For the past week I have had problems with it being on a bootloop with is showing the nokia logo on flash.  Sometimes it also showed the windows logo> Occasionally I could get it to work normally again (but only on charge) but then after a few seconds it would go bacl to the nokia logo.  I have done a several soft resets - nothing changed.  Did a hard resets - nothing.  After another hard reset last night it worked and I managed to get my phone working like normal.  However it only works now when the charger is plugged in.  I am assuming now that rather than a software or hardware issue its a battery issue.  When I take it off charge it goes back to the nokia logo reboot.  I know the battery is hard to get to to replace.  My phone is out of warrenty.  Any suggestions?

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2018-04-30T03:04:17+00:00

    Hello,

    We understand that your device is rebooting by itself over and over again. This could be  due to hardware component on your phone since you've already tried to reset your phone to its factory settings but still experiencing the same. You can try to search online, or check with a local phone store for a battery replacement.

    Alternatively, you can visit a service center or you can bring your device to one of the Microsoft authorized service provider (B2X) to have it checked or repaired.

    Feel free to post back if you have other queries.

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