Microfost support

Question

Does anyone know why I can't get into support.microsoft.com?  When I get a response to a question and the reply contains a link and I click on it, it sends me to the website but all I get is a blank page.  Even just typing in the URL does the same.  This is on my desktop; I have no problems with my laptop with any update.  They are both running Windows 10 Pro, 64-bit.  The laptop upgraded to Build 1803, but it won't install on the desktop.  I'm think that I might have shutdown during  the download or install without realizing that it was running.  Does anyone know where the download file is stored; I thought that If I deleted it, it might clear things up.

Answer 1

First, try upgrading using the Windows Update Assistant:

https://www.microsoft.com/en-in/software-downlo...

If that does not work, upgrade offline using the ISO file, it is more reliable.

Please be advised some users are reporting issues with the Windows 10 1803 update. Make sure you backup before attempting to upgrade:

http://answers.microsoft.com/en-us/windows/wiki...

What is the make and model of your computer?

Have you checked the manufacturers website to determine compatibility?

Check this List to Determine if Your Computer is Compatible with the Windows 10 Fall Creators Update 1803

https://answers.microsoft.com/en-us/windows/wik...

perform the following tasks:

12 Things You Should Do Before Installing Windows 10 Creators Update (Version 1803)

[https://www.groovypost.com/howto/prepare-comput...](https://www.groovypost.com/howto/prepare-computer-windows-10-creators-update-version-1703/)

Download the Media Creation Tool Now

http://go.microsoft.com/fwlink/?LinkId=691209

Right click the MediaCreationTool.exe file then click Run as administrator.

Note: How to Verify If You Downloaded or Installed the Latest Version Windows 10

Accept the End User License Agreement:

Select the option Create installation media for another PC if you want to download a ISO image or create a bootable DVD or USB thumb drive,

Click Next

If you want to download a particular edition or both architectures, uncheck the Use the recommended option for this PC.

Image

Click in the Edition list box, choose your edition then click Next.

Windows 10 - contains Windows 10 Home and Windows 10 Pro.

Windows 10 Home Single Language - only select this edition if you are running Windows 10 Single Language, Windows 8 Single Language or Windows 8.1 with Bing.

Windows 10 N - only select this edition if you reside in Europe, it does not contain Windows Media Player. It contains Windows 10 Home N, Windows 10 Pro N.

Please read the following: Fix Windows 10 Media Creation Tool from Defaulting to Home Instead of Pro

Downloading the ISO file

An ISO file is a digital or virtual replica of a physical disc. In order to use an ISO you must burn it to a optical disc. In the case of Windows 10, a blank Dual Layer DVD or an empty USB thumb drive. If you are using Windows 7, you can create the .ISO then burn it using the built in Disc Image utility. If you are running Windows XP or Windows Vista, you can using a third party burning tool such as ImgBurn or Roxio/Nero.

Creating a .ISO file

For the purposes of this exercise, we are gonna use the .ISO option.

Select ISO file, then click Save, Select your location then click Save.

Wait while the .ISO image is created.

Performing the upgrade:

Once you have the Windows 10 Spring Creators Update ISO, you can double click it to mount it then start the upgrade. If you are installing from a DVD or USB thumb drive, insert or connect it, then click the on screen notification. If setup does not start automatically, click Start > File Explorer > This PC > open the drive containing the Windows 10 setup files, then double click Setup.exe.

Click Run setup.exe

Wait while setup is initialized.

You can select download and install any important updates before upgrading. This is recommended since it can help to ensure a smooth upgrade. If you are not connected to the Internet, select the Not right now radio box instead. Click Next.

Wait while Windows 10 setup checks your system for compatibility issues.

Accept the End User License Agreement.

Wait while Windows 10 setup does one final check to ensure your system is ready.

Windows 10 setup will check if you have enough disk space. If you don’t, review the following article for instructions how to upgrade to Windows 10 Spring Creators Update on a system with limited space:

How to Upgrade to Windows 10 Spring Creators Update on a Drive with Limited Space

https://answers.microsoft.com/en-us/insider/wik...

Please note, you have the option of choosing what you would like to keep, which includes personal files, apps and settings.

This will be your screen for a little while. During the installation, your computer will restart several times.

After the first restart, Windows 10 setup will resume. You will notice the setup experience has once again been refined from the previous animated circle. This will be your screen for a while. When complete, Windows 10 setup will restart automatically.

Sign into your account.

Wait while Windows 10 completes application updates and post setup tasks.

That’s it, the Windows 10 Spring Creators Update is installed.You can check Windows Update for latest updates, click Start > Settings > Update & security > Windows Update > Check for Updates.

How to prepare your computer before upgrading?

Although updating to Windows 10 version 1803 is a relatively simple process, similar to a repair upgrade; users should perform some basic pre-requisites before initiating the upgrade.

If you are finding it difficult to carry out some of the steps described below, please review detailed instructions how to perform them:

https://www.groovypost.com/howto/prepare-comput...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

Try using the disk cleanup to delete any cached files.

Click on the search or start button and type Disk Cleanup, then click on system files, check everything and click OK.

What browser are you using?