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Missing Episodes?

Anonymous
2018-07-28T02:06:00+00:00

How can I speak to the Customer Service team about getting a refund for a recent purchase? I'm seeking a refund or hopefully a fix.

I'm in Australia and purchased "The Office: The Complete Collection Season 1" and that/this is all 194 episodes of the show. Upon completed the transaction in the store and then seeing my purchase in the "Movies and TV" app, 34 episodes don't work or appear as "Not Available". 

Any idea as if this isn't the complete collection, then yeah... certain episodes shouldn't be showing up as unavailable

  1. The Injury
  2. The Secret
  3. Bays and Girls
  4. Take Your Daughter to Work Day
  5. Diwali
  6. A Benihana Christmas
  7. Survivor Man
  8. Crime Aid
  9. Business Trip
  10. Duel
  11. Prince Family Paper
  12. Blood Drive
  13. Golden Ticket.
  14. New Boss
  15. Heavy Competition
  16. Café Disco
  17. The Meeting
  18. The Promotion

103 . Scott's Tots

  1. The Banker
  2. Sabre
  3. Happy Hour
  4. Nepotism
  5. Andy's Play
  6. Costume Contest
  7. Viewing Party
  8. Classy Christmas Part 2
  9. The Seminar
  10. The Search
  11. PDA
  12. Todd Packer
  13. Inner Circle
  14. Search Committee Pt 1.
  15. Pam's Replacement
Windows for home | Other | Music, photos, and video

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Anonymous
2018-07-28T02:28:49+00:00

Hi Greg,

Some magic (or someone reads this) happened. 

I was convinced that this issue wasn't on my end (so restoring purchases won't work) as I was seeing the following

Surface Book (W/Performance)

Microsoft Store = 193 Episodes. Films and TV = 160 Episodes

Lumia 950

Microsoft Store = 193 Episodes. Films and TV = 160 Episodes

Surface Pro 3

Microsoft Store = 193 Episodes. Films and TV = 160 Episodes

However it just added those 33 videos to my collection so happy days and no worries.

Jesse

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  1. Anonymous
    2018-07-30T18:27:41+00:00

    Hi Jesse,

    Just want to confirm that all the episodes are now appearing for you, correct?  If not, let me know and I can take a look into the ones that aren't.

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  2. Anonymous
    2018-07-28T03:07:54+00:00

    Glad to hear it Jesse.

    Enjoy!

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  3. Anonymous
    2018-07-28T02:12:32+00:00

    Hi Jesse. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

    Did you try downloading them again. It might not have completed or was faulty.

    Otherwise here's how to contact Support for the MS Store: http://www.microsoftstore.com/store/msusa/en_US...

    If that's not satisfactory here's Customer service phone numbers: https://support.microsoft.com/en-us/help/405170...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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