Hi,
You can try the procedures in the following links:
I suggest you to follow the troubleshooting methods listed below:
You can try the following procedures in the links below:
Troubleshoot the camera:
1, Try to run the Apps troubleshooter to fix issues that may prevent app from working properly in the link below:
https://support.microsoft.com/en-us/help/402749...
If didn't work uninstall and reinstall back the camera, I attach link with the procedures:
http://www.intowindows.com/how-to-reset-and-rei...
https://www.askvg.com/guide-how-to-reinstall-al...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
I hope it works for you.
Best Regards.
Diego R.