Black Screen Restart Loop

Question

I have a ASUS Windows 8 laptop and I was just messing around and It suddenly got a blue screen that says :( Your Pc ran into a problem and needs to restart but we're just gathering some info then we will restart it for you then it goes to the ASUS logo and says Preparing Automatic repair and loads for awhile then just goes to a black screen with my mouse. I try to restart it but it just keeps doing the same thing. What do I do?

Moved from Virus & Malware.

Answer 1

I did a hard shut down but when i turned it back on to do another it said preparing automatic repair. So it didn't let me do another. I let the automatic repair do its thing but it just turned grey. What do I do now? Is this laptop gone for good?

Answer 2

I'll try it and see if it works! Thank you so much!

Answer 3

Hi Carly,

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset