Driver Signing error

Question

Hi there

I am only able to startup windows by disabling driver signing (F7), I believe this may also have something to do with my inability to update to the April 1803 update for windows.

After much trial and error and messing around I think I have discovered the culprits, but have no idea how to fix them. I tried a clean install of windows and even that crashes...

the errors I am receiving from event viewer are as follows

Code Integrity error 3037

Code Integrity determined an unsigned image \Device\HarddiskVolume3\Windows\System32\WinBioPlugIns\FaceRecognitionSensorAdapter.dll is loaded into the system. Check with the publisher to see if a signed version of the image is available.

Code Integrity error 3010

Code Integrity was unable to load the Package_1313_for_KB4022727~31bf3856ad364e35~amd64~~10.0.1.9.cat 

code integrity error 3001

Code Integrity determined an unsigned kernel module \Device\HarddiskVolume3\Windows\System32\drivers\mrxsmb.sys is loaded into the system. Check with the publisher to see if a signed version of the kernel module is available.

I'm running an Acer TC-710, 64 bit operating system, stock standard with no additions....Acer did replace a hard drive as it completely blue screen of deathed after the windows fall update.

Any assistance appreciated

Cheers

Olly Olsen

Answer 1

The Event Logs showed there have been blue screen errors that may be related to the hard drive.

Can you copy the minidump files from the C:\Windows\Miniudmp folder to another location such as the Desktop and share them via OneDrive.

The minidump files will have a record of the crashes.

Answer 2

Here is a link to the shared one drive folder

https://1drv.ms/f/s!AhmLDKHWu37YuC7el-BBUUO9a1D-

Cheers

Olly

Answer 3

Can you provide the following information which may help determine any issue(s):

Windows Key + R > type msinfo32 in the "Open" box  > OK > File > Save > then save as an .nfo file

Then make the resulting .nfo file available via a public folder on OneDrive or similar site.

Also, can you do the following:

Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

Then make the resulting .evtx file available via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

http://windows.microsoft.com/en-ca/onedrive/share-file-folder

Answer 4

Unfortunately it crashes when I go to repair the install as well....

Answer 5

Since you cannot update to 1803 and show "unsigned" Windows components consider a "repair" install of Windows 10 - as a general precaution back up any critical files beforehand:

http://www.tenforums.com/tutorials/16397-repair...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.