HP Laserjet 1020 does not work after latest Windows 10 update

Question

fix this issue

Its not resolved 

reopen the conversation

how dare you force me to update WIN 10 and now make it impossible to connect to this reliable printer.

I lost 2 hours of work time already and 5K because of MS actions.  

please update this topic and resolve this issue

thanks!

Answer 1

wow I appreciate your quick reply

Answer 2

Get 32 bit or 64 bit depending on your OS.

they have drivers for Windows 7 and 8.1.

I would use the Windows 7 since 7 was a stable OS. The driver is same for both. also download and install the diagnostics utility.

This is how to install it.

go to:

Control Panel\All Control Panel Items\Devices and Printers

and remove it as your default printer

Unplug it from PC and disconnect wireless connections to it.

Go to:

Control Panel\All Control Panel Items\Programs and Features

and uninstall any software for the printer.

Then go to:

Control Panel\All Control Panel Items\Devices and Printers

and delete it.

Restart PC.

Go here and download the windows 7 or 8.1 drivers (Both the same )

https://support.hp.com/us-en/drivers/selfservice/HP-LaserJet-1000-Printer-series/439423/model/439428

Now go to my weblink and follow on installing in compatibility mode.

https://answers.microsoft.com/en-us/windows/forum/windows_other-windows_programs/how-to-install-devices-software-from-older-windows/c19bee9c-431f-46e2-85f1-6ab90304d278?tm=1526498844033

Again, use 7 compatibility mode.

restart PC.

If you have any issues installing or uninstalling or it does not work, then follow procedures to uninstall again and follow the instructions on the bottom of my link for deleting files in the Windows\System32\spool folders, restart pc and try again.

Answer 3

I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

If you want to complain to Microsoft use the Feedback Hub app in Start Menu where developers are tasked to process consumer feedback. But Microsoft will not even see it here because this is a tech forums where we are mostly volunteers trying to help solve your problems.

You can run the Printer Troubleshooter at Settings > Update & Security > Troubleshoot.

Rather than spending too much more time fiddling I'd simply Clean Reinstall the printer which always works, lasts longer and actually saves time:

1. Power up the printer, if wired unplug it's USB cable from PC.
2. Go to Settings>Apps>Apps and Features to find and Uninstall the printer software.
3. Next type CMD in Start Search, right click Command Prompt result to Run as Admin, copy and paste in the following command and press Enter: printui /s /t2 (Note that there is one space before each forward slash).

4 Open the Print Server properties, Remove the printer’s drivers for this printer and for any other printers you don't use presently.

5. If you get a message about access denied or the printer being in use and you cannot find the driver or any installed program that would account for this, you may restart the computer in a diagnostic startup and then use the printui command to remove the driver package(s): https://www.isunshare.com/windows-10/enable-dia...

You must restart back to normal mode before you will be able to install the printer again.

6. Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click the printer to delete the Printer and any scanner or fax of the same name. Restart PC.
7. Go to the printer model’s Support Downloads webpage to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot.

Older software may need to be installed in Compatibility Mode to run correctly: https://www.groovypost.com/howto/run-old-softwa...

8. Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.

If you have further problems reply back with results of each step.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 4

force HP to offer a driver or resolve the issues in the WIN 10 update that destroy the established connection.  

PLEASE

Answer 5

THERE ARE PROBLEMS WITH TESE INSTRUCTIONS AND THEY DO NOT COMPLETELY APPLY TO THE LATEST FORCED WIN 10 UPDATE 

Please try the steps recommended below to uninstall printer software

Press Windows key + X, click Apps & Features or Programs and Features

Select your HP printer.

Select Uninstall.

Press Windows key + R, type control, hit Enter

Open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click Remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Proceed to reinstall the driver.

If that does not work...

Connect the printer.

Press Windows key + X

Type: control printers

Hit Enter

Click Add printer

Click 'The printer what I want isn't listed'

Select 'Add a local printer or network printer with manual settings'

Select 'Use an existing port'

Click Next

Under Manufacturer, scroll down then select HP

Over the right hand side, scroll down through the list and look for your printer model.

If you don't see it, click Windows Update and wait while Windows Update checks for the printer.

If it doesn't find it, click the back button, then click Next again.

This time, select HP and in the printer list, select a driver series that closely matches your printer model

Best,

Andre

Windows Insider MVP

MVP-Windows and Devices for IT