Error Code: 500121 authorization

2021-02-23T12:01:31.953+00:00

Hi!

i was trying to authorize my school account and clicked the option that they would call me. I had problem with the sound on the phone so I pressed the wrong option and the account closed or something. How do I fix this?
I need to use the Microsoft Word in my schoolwork and must be able to log in through my schoolaccount to use it.

Kind Regards
Malin

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  1. Ryan Hill 26,856 Reputation points Microsoft Employee
    2021-02-25T15:56:55.157+00:00

    Hi @Malin Katarina Runsten (student, 20maru1) ,

    Please note that Microsoft Office 365 Accounts is not supported in the Q&A forums. You can find a complete list of supported products at https://learn.microsoft.com/en-us/answers/products.

    I would advise following the Reset a Forgotten Microsoft account password steps. If you are not successful following those steps, please contact the support team.

    Regards,
    Ryan

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