Error Code: 500121 authorization



i was trying to authorize my school account and clicked the option that they would call me. I had problem with the sound on the phone so I pressed the wrong option and the account closed or something. How do I fix this?
I need to use the Microsoft Word in my schoolwork and must be able to log in through my schoolaccount to use it.

Kind Regards

Not Monitored
Not Monitored
Tag not monitored by Microsoft.
37,192 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Ryan Hill 26,856 Reputation points Microsoft Employee

    Hi @Malin Katarina Runsten (student, 20maru1) ,

    Please note that Microsoft Office 365 Accounts is not supported in the Q&A forums. You can find a complete list of supported products at

    I would advise following the Reset a Forgotten Microsoft account password steps. If you are not successful following those steps, please contact the support team.


    0 comments No comments