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on a lonovo my bluetooth mouse is not discoverable -- also my wired mouse doesn't work when plugged in... my mouse pad on lonovo works.
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Thank you for those information, gunarspetersons. Before we move through in-depth troubleshooting, may we know if you already tried all the possible solutions recommended on the link we've provided above? (Here's the said link).
In addition, you can also download the latest mouse driver that can found on the manufacturer's website.
Looking forward to your response.
the wired mouse --and-- the blue tooth mouse = both = work on a dell laptop.
my computer is lenovo
windows 10.02.1000
intel 5Y70 CPU @ 110GHZ
Ram 8 gb
64 bit
device id: E37B23EA-ED41-4D90-B875-11674EE62BDA
Product id 00326-100000-00000-AA499
Hi,
There are several reasons why bluetooth devices are not working on a Windows 10 environment, one possibility is an incompatible or outdated bluetooth driver. Here is an article that has some possible fixes when it comes to Bluetooth issues in Windows 10:
Now for your wired mouse (assuming it's connected via USB port), may we know if it's working on a different PC or laptop? In the meantime, you can to connect it in other USB port, and check if issue persists.
Keep us posted.
