USB headset 7.1 - Unknown USB Device Error Code 43 (Windows 10)

Question

Hi, everyone.

I have a problem with my new computer. While I updated my new OS (from Windows 7 to Windows 10), my USB headset 7.1 (Asus strix dsp) didnot work at present. My headset is fine when I was using Windows 7. While I check the problem, my computer display: Unknown USB Device with the Error Code 43.

Hence, I go to the official website of motherboard and download the driver. However, the installiation of driver of headset is failed since the computer indicated it is disconnected. Windows updated is also OK, cannot find any problem. Even I updated eash USB drivers, the items that showed the Error Code 43 will disappear, but still appear that error after few seconds....

For the hardware, when I connect it with my computer by the USB, the light of headset control is on within 1 second and then off immediately, the computer showed Error Code 43.

So how do I fix the probelm? Thank you!

Answer 1

I solved the issue. 

It works when I updated the BIOS of my motherboard. :-)

Answer 2

Glad you got it resolved.

Answer 3

What is the exact make and model?

Open Start, type: system information

Hit Enter

Click System summary

Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

First, run the Playing audio troubleshoot - open Start > Settings > Update & security > Troubleshoot

Scroll down, select Playing audio

Click Run the troubleshooter

When complete, restart your computer then check if audio is working again.

Press Windows key + X

Click Device Manager

Expand Sound, video and game controllers

Right click your audio adapter

Click Properties

Click the Driver tab

Is there an option rollback?

If so, click it.

Also, check to make sure the audio driver is fully updated. This is often the problem when you upgrade to a new version of Windows 10. Sometimes reinstalling the latest available driver from the manufacturers website helps.

Open Start, type: change sound card

Hit Enter

Select the Playback

Right click your headset

Click Set as Default Device if it isn't already

Select your headset

Click Properties

Click the Levels tab

Use the slider to adjust level

Other options:

1. Play a youtube video with the soundcard speaker jack unplugged and let it play through the laptop's inbuilt speakers.
2. While it is playing, plug in the audio jack and see if it starts playing.

There seems to be some early adopter issues at this time with Windows 10 1803, if you can, I recommend you downgrade to your previous version until the Spring Creators Update matures with future cumulative updates.

Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.

or

Press Control + Alt + Delete

Click Sign out

At the Sign In screen, hold down the shift key on your keyboard while clicking the Power button on the screen

Continue to hold down the shift key while clicking Restart

Continue to hold down the shift key until the Advanced Recovery Options menu appears

Click Troubleshoot

Click Advanced options

Click Go back to the previous version of Windows

Windows Update might attempt to upgrade to Windows 10 1803 again. See instructions how to block it:

https://www.groovypost.com/howto/block-windows-...