trying to set up self service password changes and have followed some Microsoft KB but keep getting the error below

HCFM 1 Reputation point
2021-02-23T17:09:31.193+00:00

We are trying to set up self service password changes and have followed some Microsoft KB in setting it up but we keep running into an error "we could not change your password, we're sorry but we cannot change your password at this time. unfortunately, this is due to an unrecoverable issue with your account configuration, so trying again won't work"

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. HCFM 1 Reputation point
    2021-02-24T15:07:29.38+00:00

    Hello James, thank you for your input. We are hoping to get this taken care of sooner than later and will open a service call with MS