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Bluetooth connection not working

Anonymous
2018-07-11T08:20:54+00:00

I bought a new bluetooth headset (JBL) and tried to connect it to my computer (Lenovo Yoga 710) but my computer does not find any Bluetooth devices. Even my phone which was earlier successfully connected by Bluetooth cannot be found. I have updated the whole Computer - including Bluetooth driver, BIOS etc., but nothing seems to help. Trying to fix the Bluetooth problem just results as: fixed - Still no devices found… The only problematic thing that can be found is the following: 

"Device USB\VID_0CF3&PID_E300\5&362d232&0&7 requires further installation." Is this the problem and how can I fix it?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-07-11T11:22:52+00:00

    Thanks for your reply but I have already tried all the tips I can find from the Internet. Any idea if the following might be the problem - it is related to Qualcomm Atheros QCA61x4 Bluetooth 4.1 (driver): "Device USB\VID_0CF3&PID_E300\5&362d232&0&7 requires further installation." Is this the problem and how can I fix it?

    Best,

    Miikka

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  2. Anonymous
    2018-07-11T12:34:43+00:00

    Download then install the following to see if it helps:

    Qualcomm Bluetooth Driver for Windows 10 (64-bit) - Yoga 710-14IKB, Yoga 710-15IKB

    https://download.lenovo.com/consumer/mobiles/dp...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2018-07-11T12:28:27+00:00

    Hi,

    here it is: System SKU LENOVO_MT_80V4_BU_idea_FM_YOGA 710-14IKB

    Best,

    Miikka

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  4. Anonymous
    2018-07-11T11:59:04+00:00

    What is the exact make and model? Lenovo makes several types of Yoga 710's.

    Open Start, type: system information

    Hit Enter

    Click System summary

    Look in the right pane

    Copy the system sku info into reply here.

    See example: https://imgur.com/qzektpA

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  5. Anonymous
    2018-07-11T10:03:45+00:00

    Hi,

    Sorry for the inconvenience caused to you, Thank you so much for your valuable question please, I would suggest you to please see the below mentioned article and see if it helps. I am hopeful that your query will be resolved, If the issue persists kindly do let me know,waiting for your kind reply please.

    https://support.microsoft.com/en-us/help/14169/...

    Please let me know, if that helps and feel free to ask back any question.

    Kind Regards:

    Yasir

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