laptop issue

Question

At first my laptop used to  restart unexpectedly on its own and a blue screen used to appear with a message saying "kernel security check failure" but this used to happen rarely. 2-3 days back all the installed software stopped working (excluding inbuilt) and i am getting a message saying "c:\windows\system32\kernel.appcore.dll was not found". This has blocked all software and i am not even able to install or uninstall anything.

Answer 1

Hello,

Do a System File check and run DISM tool and post back the results in the next reply:

http://www.yourwindowsguide.com/2016/06/run-sys...

Answer 2

As i have mentioned above i am not able to install or uninstall any software or even open them. i get that message saying "c:\windows\system32\kernel.appcore.dll was not found".

Answer 3

Might be related to 360 Total Security:

*** WARNING: Unable to verify timestamp for 360netmon.sys

*** ERROR: Module load completed but symbols could not be loaded for 360netmon.sys

360netmon+0x5b24

Might be due to the fact that Nvidia and Network driver were also indirectly referenced.

I would uninstall 360TS and then use WD in its place, at least to check if it is the real cause.

Answer 4

https://1drv.ms/u/s!AgMJ0xdJLKrJhgqpOFstoZxSfJb1 guess this is what you asked for.

Answer 5

Hi Nitesh, in order to analyse the underlying problem, I need to analyse your Mini-dump file(s):

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Zip up the contents of that folder

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .