Problem with USB (PS3 Controller)

Question

Hello, recently my PS3 Controller has been having problems with connecting to my computer. It connects and the computer makes the notification sound, it displays in the device manager but instead of showing PS3 Controller (R) it comes up with a yellow triangle next to "Unknown USB Device (Device Descriptor Request Failed)

I have tried installing the driver, uninstalling it, resetting my PC. I have used the troubleshooter, I have also tried the troubleshooter (Fix It or whatever it's called) on the Microsoft website. I am not sure as to why it would be a hardware problem as the controller was working perfectly recently.

It is not only the PS3 controller that has been acting up recently, some of the USB ports tend to not work, and my devices are not detected. I uninstalled all USB ports on the device manager and reset the computer so that the device drivers could be installed again. However did not work.

The Unknown USB Device (Device Descriptor Request Failed) device (My PS3 controller) has this device status : 

Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed.

I have tried almost all options, and I am guessing I will have to buy a new controller and cable.

Any solutions? Thanks.

Answer 1

Hi FilipP221,

Just to verify, What changes have you done prior to getting this issue? Are you getting the same issue even if you try to connect a different controller? In the mean time, you can try the steps found on this linkto resolve the Code 43 that you're getting.

We'll be waiting for your response.