Stopcode: KMODE EXEPTION NOT HANDLED on Window 10

Question

Has anyone had this problem?  My HP won't let me even boot to safe mode.  When it is powered on it gives manufacturer name with spinning circles then sits for several minutes when the spinning dots then black screen for about 20 or 30 minutes then I get the BSOD with the following error code.  It tells me to go to www.microsoft.com/stopcode and then says the stopcode is KMODE EXEPTION NOT HANDLED.  The computer won't go farther than that.  It ends in a BSOD and won't even let me into the bios to change the boot sequence or get to the Safemode launching option. 

Thanks in advance

Answer 1

The computer won't let me get to the bios. It goes from HP logo with spinning dots to just spinning dots.  I was able to get to Blue screen recovery menu but it won't let me reset it either.

Answer 2

The following steps outline the steps to fix Windows failing to boot and you can boot to the advanced startup options.

http://www.yourwindowsguide.com/2017/05/fix-win...\

Please let us know if you need any assistance.

Disclaimer:

This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

Answer 3

Hi, EmptyHoff

First of all you should try entering the BIOS with an external USB keyboard.

Answer 4

Hi EmptyHoff

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally