Can't print to network printer from domain controller, workstation can only print IPP

Jim W 1 Reputation point
2021-02-23T22:10:35.833+00:00

We recently upgraded our networking equipment, and in the process have had lots of issues with firewalling on the subnet where this domain lives. The router firewalling is supposedly resolved now, but I am unable to print from the domain controllers on the domain.

Prior to changing gear, we had a CUPS print server setup to accept connections from all of our public subnets, but we've had to tweak this a bit since the change to take NAT-ed subnets. The router firewall seems to be as open as it's going to get to allow printer ports (631, 515, 9100) and yet I am getting "Printer Busy or Error" in the print queue on the server, and the document never reaches the CUPS server.

Domain controller firewall and A/V software has been disabled and still the same results. I can print to these printers directly via IPP on individual workstations, but if I use an LPR/LPD connection, the system never completes the handoff to CUPS. I can set up the IPP connection on the domain controller, but attempting to print or look at printer properties always crashes MMC or explorer.exe every time. This is with print services, LPD printing, IPP printing, and the various related features installed. Both on the old server (2008r2) and the 2012r2 server I am trying to set up to replace that one. At this point I am at a loss what to do, other than individually add IPP printers as local printers to each of our workstations by hand. What -- if anything -- am I missing on the troubleshooting here?

Windows Network
Windows Network
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Network: A group of devices that communicate either wirelessly or via a physical connection.
681 questions
Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
648 questions
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2 answers

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  1. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,706 Reputation points Microsoft Vendor
    2021-02-24T08:27:29.367+00:00

    Hi,

    Please check if there is any related event log on both the server and clients that might indicate some possible causes.

    Event Viewer - Windows Logs - Application/System/Security
    Event Viewer - Applications and Services Logs - Microsoft - Windows - PrintService

    Thanks,

    Eleven

    If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.


  2. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,706 Reputation points Microsoft Vendor
    2021-02-25T02:18:24.633+00:00

    Hi,

    You might need to capture some dumps or traces to further investigate the issue, which I suggest to contact Microsoft Customer Support and Services where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.
     
    You may find phone number for your region accordingly from the link below:
    Global Customer Service phone numbers
    https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

    Thanks,

    Eleven

    If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.

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