Computer Stuck at Reconstructing Cache Metadata

Question

Hello Microsoft support,

Yesterday at about 11:45 AM Eastern Standard Time I was playing a game called War Thunder while listening to music on Youtube, I tabbed out of War Thunder to change the music to a different playlist, and when I went to tab back into War Thunder it was black, and I could not do anything, so I hard restarted my computer, and I was expecting the Reconstructing Cache Metadata to appear, just not as long as it is now (before it was about 5 seconds before going away so I can log in)

I was on a phone call with Hewlett Packard as they are the company that supplied me with my PC. I have ran the built in extensive diagnostic test and everything came out normal, so we concluded that it is not a hardware issue and its a software issue, I have tried to access the startup menu but the only issues with that is that it boots up very quickly, so I might not even be able to do it, and if I did do it I would be stuck at that previous screen of Reconstructing Cache Metadata

Answer 1

Hi TGardiner,

Reconstructing Cache Metadata is a BIOS based program that Microsoft does not have control with. The BIOS interface may differ depending on device brand and model. I suggest that it is best to contact the Manufacturer of your device for assistance.

Regards.

Answer 2

It just went into Automatic Repair under the loading wheel and then back to the same screen, this might help Microsoft support, just thought I should throw that in there