Teams call drop issue. Hold on, looks like something went wrong. We're trying to get you back into the meeting.

Prasad Rudrawar 36 Reputation points

Teams is dropping calls and the message is shown as Hold on, looks like something went wrong. We're trying to get you back into the meeting.
And withing 10-15 seconds the meeting gets connected again. This is happening after I open files, open software, or do anything apart from; being on the call/meet.


Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Xisheng Cong 6 Reputation points


    I have the issue about "hold on in teams" for some time after I renewed the computer. The new computer has this problem, but the old computer does not. I can confirm that it is not connection network, it is something wrong in setting. our IT cannot figure out what could be wrong. Please give me the detailed support instruction. Thanks.

    1 person found this answer helpful.
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  2. Sharon Zhao-MSFT 25,076 Reputation points Microsoft Vendor

    @Prasad Rudrawar ,

    Does this issue persist all the time? Or what changes do you do before happened?

    Does anyone else have the same issue?

    According to your description, it seems a conflict between Teams and other applications. You could perform a clean boot to eliminate whether this issue is caused by software conflicts.

    Meanwhile, contact your IT admin to check your call quality in Microsoft Teams admin center as below:

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  3. Prasad Rudrawar 36 Reputation points

    The issue resolved after I reset my windows.

  4. Luca Sain 1 Reputation point

    Im having the same issue

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  5. Reynoso, Ulises 1 Reputation point


    We are facing the same pop up.
    " Hold On - looks like something went wrong, we're trying to get you back into the meeting "
    with a Dial in Manually option.

    we have a large group of users reporting the issue but not all.
    I have updated Teams to the latest version of -64bit.
    the user has been moved into a new dell 5420 this would be the second dell the users is facing the same issue.
    the use is using build in mic, Webcam and Speakers. Realtek Audio Driver 10.0.19041.264 we have also tried v 6.0.9261.1
    thank you in advance for your cooperation.

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