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Teams is dropping calls and the message is shown as Hold on, looks like something went wrong. We're trying to get you back into the meeting.
And withing 10-15 seconds the meeting gets connected again. This is happening after I open files, open software, or do anything apart from; being on the call/meet.
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I have deployed Teams in two large environments now and have my fair share of issues. I have started at a new company that deployed Teams shortly before I came onboard and they too are having this issue. I have used all of the knowledge I've acquired in fixing Teams issues and none are resolving this issue. The end users are reporting that call quality is ok, but they randomly are getting kicked out of calls. I'm still in the early stages of troubleshooting, but a post from Microsoft telling me to reload my OS as the best solution is not ideal.
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Hi,
I have the issue about "hold on in teams" for some time after I renewed the computer. The new computer has this problem, but the old computer does not. I can confirm that it is not connection network, it is something wrong in setting. our IT cannot figure out what could be wrong. Please give me the detailed support instruction. Thanks.
Does this issue persist all the time? Or what changes do you do before happened?
Does anyone else have the same issue?
According to your description, it seems a conflict between Teams and other applications. You could perform a clean boot to eliminate whether this issue is caused by software conflicts.
Meanwhile, contact your IT admin to check your call quality in Microsoft Teams admin center as below:
If the response is helpful, please click "Accept Answer" and upvote it.
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This issue is happening with many of my classmates. And it is happening from a last 1-2 months.
I will try the clean boot.
But I don't have access to the IT admin. So options or suggestions for Admin side will not be useful to me.
Thank you.
@Prasad Rudrawar
Do you have any update on this thread now?
@Prasad Rudrawar
Haven't received your update for a long time, any update now?
If the above suggestion helps, please be free to mark it as answer for helping more people.
Tried doing the clean boot, but the issue persists.
And sorry for late post, got caught up in school work.
@Prasad Rudrawar
Currently, the better way is to contact your IT admin to check your call quality.
Thank you, but as I said earlier, I don't have access to IT admin. So this is a dead-end it seems.
Thank you for the help.
@Prasad Rudrawar
According to your description (This issue is happening with many of my classmates), this problem seems more likely to be an organization problem.
If you cannot contact the admin, it's really a pity.
Perhaps, you could try to check if UDP ports 3478-3481 are opened in firewall.
@Prasad Rudrawar
If you have any update, please feel free to drop us a note.
Have a nice day!
I have checked the UDP ports, it says all ports allowed.
Now it seems a dead end to me. so no use of continuing this thread unless someone from Microsoft diagnoses this issue by taking control of the computer.
@Prasad Rudrawar
It seems so.
If you have any other questions about Microsoft Teams in future, it is welcome to discuss with us here.
The issue resolved after I reset my windows.
@Prasad Rudrawar
I'm glad to hear that. Thanks for your sharing.
If you have any other questions about Microsoft Teams in future, please feel free to discuss with us in Q&A forum.
I will convert your comment to answer. Then, you could accept it as answer to help more people with the same problem.
Thanks for your understanding.
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This is not an "answer" or "solution", this is the panic button. This way nobody would ever find out root causes for frequent problems.
It is now 2022 and the problem still exists. It happens sporadically during high use times, depending on certain factors. It is NOT a network issue in most cases I came upon. The root cause seems to be either intransparent load balancing or an actual bug.
Im having the same issue
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Hello
We are facing the same pop up.
" Hold On - looks like something went wrong, we're trying to get you back into the meeting "
with a Dial in Manually option.
we have a large group of users reporting the issue but not all.
I have updated Teams to the latest version of 1.5.00.21668 -64bit.
the user has been moved into a new dell 5420 this would be the second dell the users is facing the same issue.
the use is using build in mic, Webcam and Speakers. Realtek Audio Driver 10.0.19041.264 we have also tried v 6.0.9261.1
thank you in advance for your cooperation.