Windows Network Folder Access Troubleshooting

Question

Windows Network Folder Access Troubleshooting

ZetaDracon 1

Hello all,

I have a problem with a single computer (PC C) in our home network. We have a shared folder on PC A, which is already accessible via PC B. PC A has premitted every access to that folder, yet PC C can not connect to PC A without being asked for a username/password.

Additionally, when trying to reconnect to PC A from PC C after a failed attempt I get the error code "0x80070035 - THE NETWORK PATH WAS NOT FOUND", while PC A is reachable via ping from PC C.

PC B connection to PC A works perfectly.

All computers are in the same network and net-group, and now I am running out of options.

Hope you guys can help me and I`m happy to provide more information.

Best regards!

1 answer

Your answer

Answer 1

Anonymous

Hi ,

How did you access A's shared folder from C? Via \IP address or \hostname? Use both \IP address and \hostname to do a test.

If C is accessing A' shared folder. Then C acts as SMB client and A acts as SMB server. Go to C's SMB client log and A's SMB server log to check if there is something related for us to troubleshooting.

In addition, try to manually add username/password for UNC path in windows credential manager, see if it can work.

Best Regards,

Candy

--------------------------------------------------------------

If the Answer is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

ZetaDracon 1 Reputation point

2021-02-25T14:23:46.547+00:00

Hello Candy,

thank you for your detailed answer. I have tried to connect to A via the native Network tab in the explorer, as well as via IP, same result, sadly. The IP is in the same network, otherwise the ping command wouldn't work.

Your explanation via the Event Viewer and my resulting research brought me to the conclusion that the problem might be related to the SMB Multichannel, which is inactive on the SMB Server right now.

The activity log of C reads as follows (translated):

SMBClient 30904 None
The server does not support multichannel.

72070-smbclient.txt

While the activity log on A shows this log, which is from yesterday (translated):

SMBServer 551 (551)
Error in authentication of SMB session.

72164-smbserver.txt

I will now try with creating a user and logging in with those credentials, otherwise I hope the logs are sufficent!

Best Regards,
Zeta
ZetaDracon 1 Reputation point

2021-02-25T14:29:59.023+00:00

I`ve just found another event log in the security tab on the client side which reads (translated):

Error 25.02.2021 15:12:32 SMBClient 31017 None
An unsecure guest access was rejected.

Share via

Windows Network Folder Access Troubleshooting

1 answer

Your answer