Wifi adapter Intel AX200 only allowing 20MHz band in either 2.4 or 5HGz

Miguel Peidro 1 Reputation point
2021-02-24T15:16:46.18+00:00

I am trying to setup a wireless VR gaming software, and it uses wifi. I bought a wifi-6 enabled motherboard specifically for this task, and it includes the adapter mentioned in the title.
I have been lurking on the internet and found out that they say it's an OS problem.
(source https://community.intel.com/t5/Wireless/AX200-20mhz-only-available/td-p/1227635)

I haven't been able to locate any solution on behalf of Microsoft for this issue.
Is this solved?
Since the AX200 has been in the market for over a year now, i worry that if it has not been solved yet, it will not be adressed.

How can i enable 160MHz bandwidth?
Thanks!

Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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  1. Sunny Qi 10,906 Reputation points Microsoft Vendor
    2021-02-25T07:51:55.713+00:00

    Hi,

    Thanks for posting in Q&A platform.

    Please understand, due to the environmental limitation, we have no such WiFi device to test in our lab and Intel WiFi adapter is a third-party product which we are not familiar with, for Intel related part, you may contact Intel support for further help.

    See if the following link can help with you:

    Configure Channel Bonding on Intel® Wireless Adapters

    Best Regards,
    Sunny

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  2. Miguel Peidro 1 Reputation point
    2021-02-26T09:56:46.333+00:00

    I mean, the information provided was "try changing the setting you said you can't change in the menu where you tried to change it" so not really.
    Other than that, i can understand that not every device is hand- tested, but this is a widespread problem with the AX200 adapter (quick google search will give you that).

    Other than that, i see two billion dollar companies, bouncing, you guessed it, your everyday joe, back and forth between them waiting for him to get tired. I bet if I was Elon Musk the answer would be different, but well.

    Intel has already been contacted and they adressed the issue is on OS level. Why do you think bouncing me back would be helpful?
    Regards,
    Not Elon Musk