B2C Login screen - nothing loaded into the api div

Neil B 21 Reputation points
2021-02-24T15:55:53.29+00:00

We've had a user who has reported that they were unable to login because there were no fields for them to enter in their username and password. Basically, nothing had been loaded into the #api div.

This occurred around 10:00 GMT on 18th February, but thankfully the problem didn't exist for long as the same user was able to login about 10 minutes later.

I'm just curious to know what would cause this. I've checked the service health history in our account but there's nothing listed for that date.

Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
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  1. James Hamil 21,696 Reputation points Microsoft Employee
    2021-02-25T23:16:48.58+00:00

    Hi @Neil B , this could have happened for a variety of reasons. Most likely a server load issue or minor outage, I can check and see. I'll report this as a bug too. If it happens again please let me know and we can look further into it.

    If this answer helped you, please mark it as "Verified" so other users may reference it.

    Thank you,
    James

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