Teams crash with Javascript error, failed to get appdata path

Question

Multiple users are currently having this issue when starting MS Teams:
It crashes with the following error:

When the user clicks OK, this error appears:

After that Teams crashes. Any idea on what's causing it?

Answer 1

Hi, I tried the following solution and it helped:
For my current customer, the profiles are copied locally from AD and the Teams machine-wide installer was used.

I logged on to the device as local admin, deleted the local user profile and let the user sign on to recreate a new one from AD, then logged on to teams, and it worked!

For this specific error, the problem was that these users were able to use teams within the company domain, but when they were at home, Teams crashed, so if that's your problem, you can try resetting the user profile on the device.

Answer 2

Hi @Yahya Dodin IT Consulting

According to your description, it seems your program or its settings have gone corrupt. So they cannot find your folder path.

As a workaround, we recommend you try to uninstall your Teams application and reinstall it in your device to see if it can be fixed.

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Answer 3

Any solution? I have the same problem