RDweb application sometimes shows pieces of terminal server in session

Rodney Crauswell 1 Reputation point

I have a customer that is having an issue with an RDWeb application. We have proprietary software that is run by this method. When this user connects to the app from the web portal, sometimes he will see the start bar and search menu of the terminal server where the application is stored. The only way to make this go away is to kill the user session from the terminal server itself or just have it time out (which takes about 2 hours). I'm not even sure where to start looking. It's only happening to one person in the company now but it has happened to others and they would like a solution. Has anyone ever seen this behavior before. Thanks, Rodneyc

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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