Gemalto etoken 5110 not workin in prod env

Question

Hi, I have setup in my uat env(windows 2012 r2) for the token to be accessible over an rd web session by 1 - allow smart card on the remote app client settings 2 - Disable under group policy - administrative templates - Remote Desktop host - smart card redirection However, I did the same in my production and it would not work. It is unable to detect that the token is plugged into the client machine. From server end, I could see the safe net client is greyed out in prod server whereas in uat server it’s not greyed out. From prod server event viewer Am seeing after “connection rep-tcp#21 created” , it is followed by “the server has terminated main RDP connection with the client” and “the disconnect reason is 0” I do not see this in my uat env Appreciate any advice if my setting is wrong or it is blocked by some policy. Regards Maxz

Answer 1

Hi,
Is the same system security update installed for UAT ENV Server and PROD Server？
Also please refer to the information links below:
Smartcard redirection broken for Gemalto SafeNet eToken 5110 CC since RDP for MacOS ver. 10.3.8 up to lates beta (10.4.0 1807)
https://social.technet.microsoft.com/Forums/en-US/b8133380-f967-43ad-aa9c-b112d1a0d6b7/smartcard-redirection-broken-for-gemalto-safenet-etoken-5110-cc-since-rdp-for-macos-ver-1038-up?forum=winRDc
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl