Microsoft Word files unreadable content

Tracy Williams 1 Reputation point

I just upgraded to a new Macbook Air and loaded the new 365 office. My old files are moving through the cloud, but will not open in Word. I get the 'unreadable content" error with no resolution. The file tag is .docx I can't see any reason for this to happen.

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
346 questions
Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
808 questions
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  1. Emily Hua-MSFT 26,921 Reputation points Microsoft Vendor

    @Tracy Williams

    Please refer to JohnKorchok's reply to have a check.
    Please tell us which cloud service do you use?

    If your are using OneDrive and SharePoint, I suggest you share others who use MacBook to check whether they could open files.

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